The hotel was in a good location, had clean rooms, and overall, was an excellent facility. The reason for the poor rating was due to rules and what I think was just a lazy staff. First of all, my entire family stayed at the hotel to celebrate Christmas and a birthday. The family rented 5 rooms and had 20 individuals. It was approximately 9:00pm on a Saturday Night and we wanted to open gifts and have birthday cake. We saw a sign on the pool door not allowing food, which is perfectly understandable, so I asked the front desk if it was alright if we used the currently unoccupied breakfast sitting area. The staff informed me that it was not going to be possible because she had already cleaned the area and that we could use the front lobby instead. Now mind you, the front lobby only had one table but we were all in good spirits so we used it. Shortly after, we realized the area was just plain uncomfortable with everyone crammed in at just one table. We cut the celebration short and went back to our rooms. The whole situation could have been remedied if they would have just let us use the breakfast area. Excuse us if we payed almost $600 and expect the ability to use a simple sitting area to celebrate my son's 7th birthday. The last time I checked, the staff was getting paid a wage so EARN IT! The poor staff would have maybe wiped down a few tables after we left and might have had to take the trash out. And to do all of that before 6am, what was I thinking?
The next day for breakfast, I was sitting in the breakfast area eating when a staff member told me I would have to leave because the breakfast area closed at 10am. I had gotten into the breakfast area at 9:45 to eat. It was now 10:10am. Now, I can see putting the food away at 10am but kicking the patrons out while they're eating the very breakfast they advertise is FRUSTRATING. What couldn't the staff do with me enjoying my food? My family has stayed at numerous hotels and never had any issues. Nice try, AmericInn. You have the facility but not the faculty to run it properly. I hope you revise your policies. As far as my family is concerned, we will be finding another hotel in Owatonna.
- Official Description (provided by the hotel):
- Baymont Inn & Suites Owatonna is conveniently locate just off I-35/Bridge Street. With over a dozen restaurants within walking distance there is something for everyone. This location is nearby all city services. local retail and the industrial park. The Pub41 wine & beer bar serves your favorite beverages and pizza during limited hours. A spacious recreation area with pool, spa and game room allows people of all ages to relax and unwind. ... more less
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