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“EXELLENT customer service!”

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Baymont Inn & Suites Owatonna
Ranked #1 of 8 Hotels in Owatonna
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“EXELLENT customer service!”
Reviewed September 18, 2011

We were traveling over night and decided at 3am to try and find a room. When we stopped here the gentleman on duty was very cheerful and helpful with directions. He even came outside as we were unloading to offer the kids donuts, bananas and milk now since they would be sleeping during breakfast. I figured we would need to walk back down to the lobby to get them, after putting our bags in the room we headed back down the hall and he was coming to our room with a beautiful tray of breakfast food and milk. I would HIGHLY recommend this facility to anyone looking for a good value and great service! If we are ever back this way we will be staying here without a doubt!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nebraska-home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    174
    97
    28
    7
    13
See reviews for
138
57
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53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
White Bear Lake, Minnesota
Level Contributor
83 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 29, 2011

I chose this over other Owatonna after reading the reviews and did not have the same experience. While the lobby was nice, the room was very outdated and the carpet belonged on an outdoor porch. The corners of the bathroom were dirty as were the windows and the air conditioner vent - I needed to use it but knew that dirt was getting blown into my room. The room didn't smell clean when I arrived. It also had a broken ironing board and the coffeemaker wasn't even set where I could plug it in. I was never told about a shuttle, which I would gladly have used. I paid WAY too much for a less than clean room. I will stay somewhere else next time.

Stayed August 2011, traveled solo
Helpful?
Thank vagabondmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIOWTNGM, General Manager at Baymont Inn & Suites Owatonna, responded to this review, August 31, 2011
Thank you for sharing your comments regarding your recent stay at the AmericInn Hotel & Suites Owatonna. Our top priority is creating an environment in which our guests can relax, renew and recharge. We are truly sorry that your experience did not meet your expectations; please accept my apologies for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled
guest service and impeccably clean lodging accommodations.

Our AmericInn has a very high standard and reputation of guest room cleanliness. You were
promised a clean room and it appears we did not live up to that expectation. To more consistently accomplish that goal, we have made some changes to the way in which our guest rooms are cleaned and inspected before being rented to our guests.

I have investigated your concerns and will take the appropriate stops to ensure that the challenges you experienced do not happen again. The staff will also be made aware of your comments and will be very involved in the corrective action taken to prevent future issues; this is certainly a training opportunity for our team.

Again, I apologize for any inconvenience which you experienced. It is our wish that you will
continue to benefit from our excellent accommodations, exceptional guest service and that you
will honor us with another opportunity to exceed your expectations. We are dedicated to providing the highest standards of service for our guest and I can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future and will once again say, “Welcome to the end of the day”.

Regards,
Jennifer Nelson
General Manager
AmericInn of Owatonna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Browerville, MN
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 19, 2011

We spent a weekend there for a class reunion. Hotel easy to get to; no freeway noise. Staff was very helpful in ensuring our needs were met. The shuttle driver went out of his way to "cruise us down main street" after he picked us up from our Friday evening event. On Saturday he tried to find us an ice cream place after our banquet. He always had a smile and was willing to go the "extra mile" for us. Room was spacious and comfortable. The breakfast room was a bit crowded - but maybe because the hotel was full that weekend. The young girl in charge tried hard to keep food available and did a good job. Hopefully the next time we stay, they'll have tea bags for those who don't drink coffee.

Room Tip: Request the new wing.
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  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank sandyBrowerville_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faribault, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2011

The Place was very clean And well maintained. It was quite and easy to sleep which was a major thing the pool was not cold and the arcade games were OK i guess The breakfast looked like it was thrown to gather in a hurry and last min and the brisket were cold but it was good other that that thanks for the great night.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ginger9319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Runnells, IA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2011

The staff goes out of their way to assist each and every guest. It is a pristine location with great rates.

Room Tip: No room is a bad room.
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  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John_WoodRunnells_IA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Glacier
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2011

I have stayed here several times in the past 4 years, usually for a week at a time. They have excellent rooms. I have some special needs - allergies and asthma and AmericInn is so accommodating - the housekeeping staff is superior.

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MLTWGlacier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnsville, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 16, 2011

We had quite the group and the over night girl was amazing on Friday we were quite the trouble makers and she smiled and joked with us. I was impressed with how well she handled the teams. And was very grateful the staff made a sign to tell the teams good luck.

Room Tip: ask for the new rooms
See more room tips
  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ford420mustang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Owatonna

Property: Baymont Inn & Suites Owatonna
Address: 245 Florence Ave, Owatonna, MN 55060-2774 (Formerly AmericInn Hotel & Suites Owatonna)
Phone Number:
Location: United States > Minnesota > Owatonna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Owatonna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Owatonna 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Baymont Inn & Suites Owatonna is conveniently locate just off I-35/Bridge Street. With over a dozen restaurants within walking distance there is something for everyone. This location is nearby all city services. local retail and the industrial park. The Pub41 wine & beer bar serves your favorite beverages and pizza during limited hours. A spacious recreation area with pool, spa and game room allows people of all ages to relax and unwind. ... more   less 
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