the experience was great however, after we checked in we were told that the pool did not work and would not be open for a week. This was a huge festival weekend and I feel tht they should have gotten someone in to fix it ASAP. Also, we should have been notified ahead of time. This was to be part of our trip and we gave up reservatins elsewhere with a pool to have something closer. We were told that the hot tub was open however when we went to use it it was cold and also did not work, the ceiling in the hall outside our room was leaking. There were ceiling panels missing and buckets on the floor. They also had a problem with the heat and had someone there fixing that. We thought that there was an electrial fire the way that it smelled.The shower head fell off while in the shower and the pressure was really poor. Also there was spoiled yogart for breakfast.
I apologize that you did not enjoy your stay at our property.
The fire alarm went off when we turned on the heat. The toilet had stool stains in it. We moved to another room. This room had very dirty carpeting. We stayed 5 nights and our linens were never changed. Our check in person was rather cranky and said she did not get any sleep the night before because her ex boyfriend showed up and they fought all night. Another desk person, a young woman from Mississippi, was very helpful and friendly however and said she would have the manager help us the next morning. The pool was unavailable for three of the nights we stayed at Microtel, but they did give us a 10% discount.
I am very sorry to hear about the inconveniences during your stay. We have our carpet set to be cleaned in two weeks.