We came to New Prague for a funeral and this is the only choice for a hotel in the area so we decided to give it a try even though we have never stayed at a Lexington before and after our experience, we will never stay there again. Trust me, driving a distance from another hotel will definitely be a better option for you! My wife is in a wheel chair and when I made our reservation I specifically requested a handicap accessible room and if not possible, please have us on the first floor and was told this was not a problem. Upon check in, they had us on the second floor and there was no elevator and the woman at the desk didn't seem to comprehend that getting a person in a wheel chair to a 2nd floor without an elevator (my wife is 76) was not possible for me or her. With a lot of hesitation and not being very friendly, we were given the option of 1 room left on the first floor and it was small and not at wheel chair accessible and to top it off---it was terribly unclean and the housekeeping staff completely forgot to clean the bathroom from the previous guests (This is all I can think of that happened unless leaving used soap in the shower, excrement in the toilet bowl and a dirty sink is house the housekeepers regularly clean the rooms). The beds were uncomfortable and did not smell clean and guests all around us were noisy at night and to top it off, we received a wake up call at 5:00 AM when we never even requested one. The breakfast area in the morning was not accomodating to my wife and at check out we were billed a much higher rate than our original reservation. Too many problems for such a simple reservation and no attempt from the staff to help resolve any issues. Never received a call or written letter addressing the concerns I wrote to this hotel about with a traditional letter and now I guess I have to use a computer! Not what we needed on top of a funeral!
- Official Description (provided by the hotel):
- The Asteria Inn and Suites of New Prague is located on the east end of the city on Highway 13-19 close to shopping and fine dining. New Prague is a progressive, welcoming community rich in Czech, Bavarian and Bohemian culture, with a thriving business and agricultural community. Swim in our heated indoor pool and relax in our Jacuzzi. Enjoy a hearty deluxe continental breakfast featuring Belgian Waffles and southern style biscuits with sausage gravy. Our hotel also features a 24-hour front desk, complimentary wireless Internet access, business center, picnic area, access to copy and fax service, guest laundry facilities, ice machine, and vending machine.All guest rooms at the Asteria Inn and Suites of New Prague are spacious and comfortable. Every room includes an iron and ironing board, hairdryer, curved shower rod, complimentary wireless Internet access, complimentary local calls , and a coffeemaker. Our Executive Rooms and Suites include a microwave, mini refrigerator, oversized chair and a Queen-size sleeper sofa. Our King Executive Rooms and Suites all include a two-person Jacuzzi tub.Popular area attractions include Elko Speedway, Canterbury Park Horse Racing, Valleyfair, Raceway Park, Minnesota Zoo, Mall of America, Minnehaha Falls, The Metrodome/Mall of America Field, University of Minnesota, and Como Park Zoo and Conservatory. For golf enthusiasts visit New Prague Golf Club, CreeksBend Golf Course, and Ridges at Sand Creek. For some retail therapy visit Lonsdale Country Market, Burnsville Center, and Eden Prairie Center.An easily accessible location, affordable rates, exceptional customer service, and spacious accommodations make the Asteria Inn and Suites the ideal choice when visiting New Prague. ... more less
- Reservation Options:
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