We stayed in this hotel for a hockey tournament. Trouble started from the beginning when the team was trying to book their reservations. Amy, the manager, stated that the team had a block of rooms but when the team tried to book their rooms was told that the hotel was full for Friday, the next day the team was told the hotel was full for Saturday, but open for Friday. There was mass confusion and the whole team was worried they wouldn't have a room and if they did it would be for the wrong nights. We left message for Amy, the manager as she was the one who placed the block. She did not return any phone calls for 10 days! To fix the problem, Amy told the team manager that she would fix the problem by ensuring that everyone from our team who had booked a night would get a reservation for both nights and she would call everyone to verify this was okay. Lo and behold, I never got a phone call from Amy, but a few days before our stay called the hotel to ensure I was booked in for only one night only to find out that Amy had taken the liberty of booking me for both, without notice and without authority or permission to do so. Once I checked in for the one night I had reserved, all was well. The hotel staff was very friendly and professional and went out of their way to accommodate our team, despite the fact they had two other teams to tend to as well. The rooms were up to date and the beds were very comfortable. However, the next problem came when I returned home to find out that I had been charged for an additional room that I did not reserve or authorize. When I called the hotel to correct the error, I was told "it's in black and white here that you booked two rooms, so we had every right to charge you." Really? I could put down "in black and white" that the sky was purple, but that doesn't make it true. I have now left messages for the "manager" Amy again and she has yet to call me back. I have called twice per day (once in the AM and once in the PM) over the past 5 days and she has still not returned my call. However, I did manage to find a staff who could help me, Lynn, who did her very best to correct my problem, but did not have the authority to do so without Amy's permission. My problem was corrected after four days and I am supposedly going to get refunded my money in "10-14 days." BUYER BEWARE - if you are going to stay here, likely out of necessity because it is the only hotel in the area, check your card balance before and after the trip to make sure you are not charged for something that you didn't reserve. Again, if possible, try to speak with Lynn. She is a fabulous staff member who is professional and responsive, and seems to really care about customer service.
- Official Description (provided by the hotel):
- The Asteria Inn and Suites of New Prague is located on the east end of the city on Highway 13-19 close to shopping and fine dining. New Prague is a progressive, welcoming community rich in Czech, Bavarian and Bohemian culture, with a thriving business and agricultural community. Swim in our heated indoor pool and relax in our Jacuzzi. Enjoy a hearty deluxe continental breakfast featuring Belgian Waffles and southern style biscuits with sausage gravy. Our hotel also features a 24-hour front desk, complimentary wireless Internet access, business center, picnic area, access to copy and fax service, guest laundry facilities, ice machine, and vending machine.All guest rooms at the Asteria Inn and Suites of New Prague are spacious and comfortable. Every room includes an iron and ironing board, hairdryer, curved shower rod, complimentary wireless Internet access, complimentary local calls , and a coffeemaker. Our Executive Rooms and Suites include a microwave, mini refrigerator, oversized chair and a Queen-size sleeper sofa. Our King Executive Rooms and Suites all include a two-person Jacuzzi tub.Popular area attractions include Elko Speedway, Canterbury Park Horse Racing, Valleyfair, Raceway Park, Minnesota Zoo, Mall of America, Minnehaha Falls, The Metrodome/Mall of America Field, University of Minnesota, and Como Park Zoo and Conservatory. For golf enthusiasts visit New Prague Golf Club, CreeksBend Golf Course, and Ridges at Sand Creek. For some retail therapy visit Lonsdale Country Market, Burnsville Center, and Eden Prairie Center.An easily accessible location, affordable rates, exceptional customer service, and spacious accommodations make the Asteria Inn and Suites the ideal choice when visiting New Prague. ... more less
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