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“Excellent Staff”

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La Quinta Inn & Suites Minneapolis-Minnetonka
Ranked #2 of 9 Hotels in Minnetonka
Certificate of Excellence
Brussels, Belgium
2 reviews
“Excellent Staff”
Reviewed May 3, 2013

The quality of the amenities in this hotel are not exceptional (ie breakfast is varied but from a box, TV channels limited, no fridge in rooms), but the staff are exceptionally friendly and helpful and make you feel welcome in the hotel. The Front Desk and Breakfast staff make this chain hotel experience stand out. Cleanliness of room is also very good, and the facilities are modern. Location is not exactly near anything, but on a major highway with good connections to most destinations in area. I choose this hotel over other chain hotels in the area because of the staff.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Johnj H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, May 15, 2013
Dear guest,

Thank you for taking time to complete this review. I am very lucky to be a part of a talented group of hospitatlity professionals. Our goal is for you to have a home away from home, a place you truly feel comfortable at while away from your home.

We look forward to your return!

As always, if there is anything I can do to make your next stay even better, please let me know.

With hospitality,

Bill Godbe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Seattle, United States
1 review
Reviewed May 2, 2013

Lack of Professionalism; Rooms = Odor, mold smell; Breakfast is low grade; Room insulation is poor as the noisy teenagers on both sides of my room were noisy at 1AM, ever night I was there to sleep. Parking not well lit;

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, May 15, 2013
Dear Guest,

Thank you for providing this feedback as we strive to continuously improve the guest experience here.

I want to offer you a sincere apology as it is clear that we did not meet your expectations.

We do appreciate you mentioning the value that we have to offer as well your nice comment regarding the cleanliness of the hotel.

Should you want to discuss your stay in further detail, I have included my contact information below.

Thank you for your business and I would like to personally invite you back to the hotel the next time you need lodging in the Minnetonka area.

Best regards,

Bill Godbe
General Manager
bill.godbe@pillarhotels.com
952.541.1094
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 24, 2013

We stayed overnight myself and four kids. For some reason we couldn't get two rooms but had a choice between a king room or a king with pullout couch? Unlike all the other Hampton Inns there was no mention or offer of a roll away or extra bed linens. The staff seemed exasperated. Maybe because there was a large group of teenage volleyball players running wild through the place all night? They managed to break the elevator so we walked up the stairs to our fourth floor room a few times. They descended on the breakfast the next morning, so by nine there were no eggs, and other breakfast items. On the plus side, the room was clean, the price was good and the location worked for us. I wouldn't say it was so bad I wouldn't return, but it wasn't as good as the other Hampton Inns we go to, and we only stay at Hampton Inns.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cariosello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, April 29, 2013
Thank you for providing this review and feedback we can use to make our hotel and guest experience better. I want to offer you a sincere apology as it sounds like we did not meet your expectations.

The next time your travel plans call for lodging in the Minnetonka area, I hope that you will once again choose to stay at our hotel. When this need arises, please contact me so that I may personally oversee your stay to ensure we exceed your expectations. Please find my contact information below.

Best regards,

Bill Godbe
General Manager
bill.godbe@pillarhotels.com
952-541-1094
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviewed April 23, 2013

The staff at the Minnetonka Hampton Inn is extremely friendly and a joy to deal with. I talked to Bill who was cleaning the tables in the eating area and it turns out he is the manager. I was amazed. And Kim jumps through hoops to make you feel at home and make sure you have a great breakfast experience. Wonderful people!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, April 24, 2013
Dear Guest,

Thank you so much for your nice comments, they are truly appreciated as is your business!

I feel so lucky to be part of such a talented team of hospitality professionals. It sounds like Kim made a positive impact on your stay, she truly defines "hamptonality" and I thank you for sharing your experience with the rest of the Trip Advisor community.

We look forward to your return the next time your travel plans call for lodging in the Minnetonka area.

Best regards,

Bill Godbe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
1 review
Reviewed April 21, 2013

Hampton is a great hotel with value for money. The rooms are quite comfortable, clean and well maintained. Free Internet is a excellent complimentary service. The view out is quite scenic, place is near to airport and market place The Interior of the rooms is quite well done. The Complimentory breakfast is good. There is 24 hrs tea and coffee service and vending machines to dispense cola or snacks

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Virenver K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, May 15, 2013
Thank you for taking time to share your experience with the Traip Advisor community. We are always pleased to hear positive feedback as we strive to exceed every guest's expectations, every time.

We look forward to your return!

Best regards,

Bill Godbe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 10, 2013

Our family rented several rooms for a family celebration. Our rooms were large with plenty of space. Staff were SUPER helpful and friendly! We are thinking of returning and doing our big family christmas at this location!!!

It would be nice if they had a pool or at least whirlpool suites. Other than that this place is awesome.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoF108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, April 24, 2013
Thank you for taking time out of your day to share your experience with the rest of the Trip Advisor community. I really appreciate the title of your review as I always tell my team that we only do 2 things here; we provide clean comfortable rooms and legendary world-class service.

My team and I look forward to the next opportunity to host you and your family.

With hospitality,

Bill Godbe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Minnesota
1 review
Reviewed March 26, 2013

My wife and i traveled to Minneapolis on business. I attended a business meeting in the morning and Jill took advantage of the continental breakfast. The food was fine, but she was very impressed with Kim. Kim was very positive, friendly and made Jill feel very welcome. Jill said that Kim had a true servant heart... not just someone who had to do a job.

Very impressive!... thanks Kim

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrequentTraveler7249, General Manager at La Quinta Inn & Suites Minneapolis-Minnetonka, responded to this review, March 28, 2013
Thank you for taking time to share your experience with the Trip Advisor community.

Thank you for mentioning Kim, she is truly a hospitality professional and I am lucky to have such a talented and dedicated co-worker.

Thank you for staying with us, we truly value and appreciate your business.

We look forward to your return the next time your travel plans require lodging in the Minnetonka area.

Best regards,

Bill Godbe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Minneapolis-Minnetonka

Property: La Quinta Inn & Suites Minneapolis-Minnetonka
Address: 10420 Wayzata Blvd, Minnetonka, MN 55305-1509 (Formerly Hampton Inn Minnetonka)
Phone Number:
Location: United States > Minnesota > Minnetonka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Minnetonka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Minneapolis-Minnetonka 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
La Quinta Inn & Suites Minneapolis-Minnetonka offers the convenience and value you are looking for from a hotel if you are traveling to the Minneapolis area. If traveling for business, you’ll be within minutes of the many major corporate headquarters located in the St. Louis Park, Minnetonka and Golden Valley area. Only 5 minutes from downtown Minneapolis, it is also a great place to explore all of the major attractions like Mall of America or catch a game at one of the sports venues. Enjoy the little extras that make your stay special like free parking, in-room WiFi, and hot breakfast. Come check us out for your next visit! ... more   less 
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Also Known As:
Hampton Inn Minnetonka Hotel Minnetonka
Minnetonka Hampton Inn

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