I checked in to this hotel at 7pm. The lady at the front desk had a name tag that said something something manager, so you'd expect her to be friendly as could be...WRONG! She was a [--]!! I checked in 2 rooms, with 2 friends, and 2 toddlers, and a 12 year old. This [--] charged $120 extra to my card for no reason. When I found out about it an hour after checking in by calling to see what my card balance was, I immediatley contacted the woman who checked us in. She refused to answer any questions as to why I was charged, saying only its hotel policy and that I should have read the fine print. I asked the woman for the fine print she was talking about and she couldnt give me anything. It's been 3 days since I checked out and my money has still not been put back on my card!
- Official Description (provided by the hotel):
- Experience a re-energized hotel near Minneapolis offering an ideal location, nestled amongst walking paths and perfect for outdoor excursions, yet close to highways and attractions. The Minneapolis Marriott Southwest, a premier hotel in Minnetonka, provides a haven for relaxing and socializing with an open lobby and MI Greatroom, a perfect spot to work or play. When not relaxing in our Greatroom or enjoying the outdoors, feel at home in over 300 spacious hotel rooms and suites, featuring luxurious touches such as plush Revive bedding and 37 inch flat screen TVs. Explore exciting amenities including a health club and heated indoor pool, or enjoy a bite to eat at Blue Birch, featuring eclectic regional cuisine for breakfast, lunch and dinner. With over 14,000 square feet of flexible meeting space, including a scenic outdoor patio, our hotel is the ultimate venue for both large corporate retreats and intimate social gatherings. ... more less
- Reservation Options:
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- Also Known As:
- Minneapolis Marriott Southwest Hotel Minnetonka
- Marriott Hotel Minnetonka
- Marriott Minnetonka
- Minnetonka Marriott