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“High Priced in the Midst of Renovations”

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Holiday Inn Express Minneapolis-Minnetonka
Ranked #5 of 9 Hotels in Minnetonka
Lemmon, South Dakota
Level Contributor
3 reviews
“High Priced in the Midst of Renovations”
Reviewed March 4, 2014

I've stayed here before and it was on par with a typical Holiday Inn Express experience. This time, the hotel was under major renovation. We were redirected to enter through a back entrance and had to haul luggage through a construction zone (guys had to stop grouting tile in order to let us through). The front desk was draped in plastic from the ceiling. They were scraping off popcorn ceilings and it splattered texture on us as we checked in. I can live with that but they refused to give us a discount (due to many normal amenities being unavailable) and charged $170 a night (insanely high price under normal circumstances). Probably would have walked out but we took a cab from the airport and the location is convenient. I will grant that the room is nicely renovated and clean. After eating supper, the entire lobby was blocked off and the elevators were not available. Once renovation is complete, this will likely be a good place to stay if you can secure a reasonable rate. There is a Jimmy John's and a nice, high-end restaurant within walking distance.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis-Minnetonka, responded to this review, March 21, 2014
Dear Travis M,

First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

103 reviews from our community

Traveler rating
    41
    32
    17
    9
    4
See reviews for
22
11
7
55
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Lawrence, Kansas
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 1, 2014 via mobile

Really, I can understand renovations but this was ridiculous. Not one apology all week long and they had the gall to ask how my visit was. REALLY, between the inconvnence, no hot breakfast, no fitness/swimming pool/hot tub, debris/dirt/noise, edgy housekeepers it was great. What a joke. The management asked how my visit was and I said it SUCKED. They said they would make it right with 5000 Priority Club points. That helped but when they credited me with 500 points it was a joke. I will not stay here ever again and will stay at a Motel 6 before I stay at this place. They have a shuttle. Right, it hasn't worked in months so my wife was stuck at the hotel for the week. But there is plenty to do right? Yes, if you count listeing to the workers use profanity in the hallways or drag massive amounts of dirt/snow/debris in the hotel. I'm sure the hotel will be nice after the renovations but I won't know since I will NEVER stay here again.

Stayed February 2014, traveled on business
Helpful?
Thank frhays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis-Minnetonka, responded to this review, March 17, 2014
Dear frhays,

Thank you for being an IHG Rewards Club Member, staying with us and leaving a review about your visit. We have sent you a private message to address your concerns further.

Kind Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherman, Texas
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 23, 2014

The property was under renovation, however, the room was updated and very comfortable. Clean, great beds. The staff was very helpful! I'd stay there again.It was an easy to and from the airport. The breakfast was fine, in temporary facilities.

Room Tip: As a Priority Club member ...I askled for an upgradre...and got a suite!
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ralphfromTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 18, 2014

I was referred to this hotel when my reservation was lost at their "sister hotel". The front desk staff was friendly but extremely slow at checking me in. I took about 20 minutes to check in as the person at the front desk was constantly distracted by other guests and hotel employees. The hotel lobby is currently under rennovation and the lobby was completely torn apart. Unfortuntately, my room was located right across from the lobby. The lobby and hallway were full of dust and construction materials. A women was vacuuming the hallway and talking very loudly on her cell phone the whole time (about an hour) right outside the door to my room. And this wonderful service and atmosphere cost me $200/night. I checked out the next morning to a much nicer hotel which cost much less. Would never stay here again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0524Lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
Reviewed December 30, 2013 via mobile

Stayed here one night due to car problems. Hotel was nice. Didn't check out any of the amenities since it was just an overnight stay. It's a non smoking hotel which was fine with me even though I am a light smoker. The breakfast in the lobby in the morning was good and hot.

Stayed November 2013, traveled solo
Helpful?
Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cloud, Minnesota
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 10, 2013

Recently stayed here in a Jacuzzi suite with my spouse for the weekend. Was not at all impressed with the room as the floor creaked when you walked on it. The floor above us was equally as loud and we woke up about 5am when the people above us started to walk around in the morning. Breakfast was ok and the pool area was fine. Would probably not stay here again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdhokenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis-Minnetonka, responded to this review, December 27, 2013
Dear mdhokenson,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
367 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 6, 2013 via mobile

Overall what you would expect in an HIE. Room was clean and comfortable. Exercise room treadmills were a bit dated but worked fine. Nice pool area. Standard HIE breakfast.

The property is currently renovating their rooms which it looks like it is about the right time to be doing it before they get really run down.

Convenient beagle and coffee shop next door a long with a couple if Restaurant options. Would stay again.

Stayed December 2013, traveled on business
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Minneapolis-Minnetonka

Property: Holiday Inn Express Minneapolis-Minnetonka
Address: 10985 Red Circle Dr, Minnetonka, MN 55343-9105
Phone Number:
Location: United States > Minnesota > Minnetonka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Minnetonka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Minneapolis-Minnetonka 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome! Enjoy a cozy new look throughout the Holiday Inn Express Hotel & Suites, in a totally smoke free environment. For business or pleasure you'll find state of the art features you expect from a great hotel.Featuring the Simply Smart Bedding Collection, we have added wireless Internet to our already wired rooms and a new business center with PrinterOn capabilities. Conveniently located on the corner of hwy 62 and Shady Oak Rd. just one mile east of I-494 and adjacent to Opus Office Park. Whether traveling for business or leisure our easy on/ off access from hwy 62 to hwy 212 or hwy 169 only gives more accessibility to any venue you may want to visit. ... more   less 
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Also Known As:
Holiday Inn Express Minneapolis-Minnetonka Hotel Minnetonka
Holiday Inn Minnetonka
Minnetonka Holiday Inn

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