We are loyal Hotel Ivy customers but the last few times we have stayed at the property have been extremely disappointing. Our last trip is a perfect example. We made reservations online and received an email confirmation. Upon check-in there was apparently no record of our reservation, and even after showing proof with the email, did not receive the expected rate (without further prodding) nor did we receive an apology.
We had booked two rooms for two nights and one of the rooms had such dirty carpet that we had to lay down towels on which to walk. We asked the following day to change rooms and were put on another floor. That room too had dirty carpet and no waste baskets in either the room or the bathroom. There was also a large party of girls staying on this floor that returned to the property after 2 am to continue their festivities on the floor; and upon calling the front desk we were told that once they went into their rooms things would quiet down. Needless to say, they did not retreat to their respective rooms for a significant amount of time, resulting in a very disruptive night's sleep.
Finally, neither of our rooms received the usual turn down service we are used to in hotels that attempt to be of this caliber.
All in all, the last few trips to this property have been a huge disappointment and we hope that they turn things around soon or we will need to become loyal followers of another property in the Twin Cities.
- Official Description (provided by the hotel):
- Located in downtown Minneapolis, Hotel Ivy connects to a skyway that makes it easy to get anywhere, any time of the year. Next door to both Orchestra Hall and the Minneapolis Convention Center, and two blocks away from the bustling outdoor Nicollet Mall, guests enjoy back-to-back activities. In fact, Hotel Ivy is just minutes away from downtown Minneapolis’s entertainment mecca, upscale restaurants, and the world-renowned Guthrie Theater. Many guests choose to take in a concert at the Target Center or a football game at TCF Bank Stadium. Other popular stops include a stroll down Grand Avenue to visit the shops and restaurants, a drive along historic Summitt Avenue, or a trip to a St. Paul Saints baseball game at CHS Field. Guests also can enjoy a visit to Target Field, the outdoor stadium that is home to the Minnesota Twins. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Travelocity, Expedia, Orbitz, Hotels.com, Priceline, Hotwire and Agoda so you can book your Hotel Ivy, a Luxury Collection Hotel, Minneapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ivy Hotel Minneapolis