Stayed here a week for work. It was the hotel closest to where I had to be at the University of Minnesota for meetings, so got the UofM university rate, which came with a nice, albeit largely useless, welcome gift ($5 credit to the hotel restaurant very appreciated, microwave popcorn not useful in a room without a microwave?). Nice, updated rooms, good location, very friendly staff - however, there were some glitches that really dampened my experience, particularly given the high prices I paid (yes, even with the University rate). The first major issue was the shuttle - I was coming from the airport, so was told to just call once I got on the light rail so they could meet me at the station closest to the hotel, no reservations needed. I followed their instructions... and was told that because I hadn't made reservations, I'd need to wait until there was an available shuttle to pick me up. The 15 minute wait seemed reasonable.. but when it approached an hour (!! I don't know why I waited so long either, I was tired and wasn't thinking straight), I gave up and took the bus instead. When I complained about this at check-in, they said that just that morning, they had a staff meeting about the issues with the shuttle. While I appreciate that it is a free service, given its incredible unreliability (3 out of the 4 times I had pre-arranged a pickup, the shuttle was over 20 minutes late), they need to seriously reconsider how they operate it. Even just getting a phone call letting me know they were on their way, but running behind, would have sufficed. Housekeeping was also unreliable - sometimes my room was nicely made up, sometimes they took all the towels and didn't provide me with new ones. And finally, staff at the restaurant was generally uninformed about the dining specials (I ate there twice over the course of the stay) and service dragged. If I could give this place half stars, I'd give it a 3.5, but don't feel that I can even round it up to 4 stars given the price paid vs. service received.
- Official Description (provided by the hotel):
- Welcome to Graduate Minneapolis — where your intellectual curiosity meets your favorite place to stay. Graduate Minneapolis is home team central for golden get-togethers, nestled in the heart of campus between Coffman Memorial Union and a stone throw from the Gopher’s stadium. Our lush lake house landscape is dotted in forest green, woodland toile, and Prince-ly details of custom plum paisley and a little Corvette red to bring you home. From meetings in town to campus meetups, the lobby is lounge-central for student hang time or some serious air hockey tournaments. Roving food carts serving local flavor (‘sota stuffed burritos, hand crafted hot cocoas and all-star spirits) drift amid the cozy communal tables, dramatic fireplace and woodsy backdrop. ... more less
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- Also Known As:
- Radisson Minneapolis
- Minneapolis Radisson
- Radisson University Hotel Minneapolis