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“Nice Hotel with a Great Location” 4 of 5 bubbles
Review of Minneapolis Marriott City Center

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Minneapolis Marriott City Center
Ranked #23 of 49 Hotels in Minneapolis
Certificate of Excellence
Orlando, Florida
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice Hotel with a Great Location”
4 of 5 bubbles Reviewed July 22, 2013

Came in last week for a 1 night stay for a conference. Even though I was checking in early they had a nice room available for me. For a one night stay, the room was decent sized and came with everything I needed. I ate dinner at the bar in the lobby which has very attentive bartenders with decent prices for the drinks. My only gripe was the cost of the WiFi but where my room was located, I was able to get the free WiFi from across the street at the Raddison.

Room Tip: Any room has a good view. The skyways are very handy.
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rynpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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777 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
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hayward
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 22, 2013

When I pulled the covers back to get into bed, there was a tiny black bug on the sheet. Housekeeping came to inspect and said they would change the sheets. I said I would prefer changing rooms so they left and said they would get back to me right away. After a 45 minute wait I called the front desk and they said they had changed shifts and didn't know anything about the situation. She said the hotel was full and I would have to stay in that room. So they changed the bedding and I finally got into bed after midnight. While waiting for them to get back with me about switching rooms I also noticed a cigarette butt, hairpin, and other debris on the floor so I don't know when it was last vacuumed. Also, the shower curtain was full of mildew.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank banks449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, Manager at Minneapolis Marriott City Center, responded to this review, July 27, 2013
Thank you for comments regarding your stay at our hotel. I apologize for the condition of your room and how the situation was handled.

The cleanliness of your room does not meet our standards by which the hotel keeps. On this incident our staff did not communicate with you to keep you up to date on the status of cleaning your room. We apologize that we did not meet your expectations. The hotel was sold out that night and we were not able to relocate you to another room.

We discuss these situations with our staff to use these examples to look for better ways to take care of our guests.

We hope that you would consider staying at our hotel again to be able to show you that this was not typical of our room condition or staff service.

Thank you again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 21, 2013 via mobile

I stayed at the Marriott City Center for a recent conference. Upon check-in I found myself waiting in line at check-in with just one desk clerk serving a high-maintenance guest. The desk clerk maintained her friendly attitude, and when my turn came to check in I was rewarded with a penthouse suite; a two-story room on the top floors with beautiful views of the City. While the conference facilities were very "Marriott Typical," my room was outstanding. Very spacious and clean. The downtown location is convenient to many attractions, including Target Field where I took in a baseball game. I would love to stay here again. Well done!

Stayed July 2013, traveled on business
Helpful?
Thank MeanOldUncleJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed July 19, 2013

I recently stayed two nights on a business outing. The morning of my second day, as I was in the shower, I noticed something crawling on top of the shower curtain: a very large cockroach. As I stepped out of the shower, it crawled to the ground, and I eventually trapped it underneath the garbage can.

I took a picture - check it out! - and showed it to the woman at the front desk. She was very apologetic, and showed it to her manager. She then offered me 10,000 Delta miles or a whopping $40 off of my room. I asked her if she was sure that she didn't want to comp the room, and she stated she couldn't, saying it was a $350 room (that was the max rate posted on the room door. I paid a $170 group rate, I think). She finally reduced it by ~$70. Knowing then that she had the autonomy to do this, it's pretty insulting that she didn't do so upfront.

So, even though I found the most disgusting of all insects in my room after it could have crawled on my toothbrush, in my suitcase, or on me during the night, and though I brought this problem to their attention before other guests could be affected (if there's one cockroach, there are 100), the Marriott thinks the experience is worth a $40 discount, and very reluctantly $70. In other words, the Marriott feels a $100 is a reasonable rate to charge for a cockroach-infested room. Do you?

What a missed opportunity for Marriott to make positive of a negative. Perhaps this is why I'm a Hilton Honors member instead. Good service by other hotel staff otherwise.

Room Tip: I was on the 10th floor. Avoid it unless you like sleeping with cockroaches.
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank MilTosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtboerner, Manager at Minneapolis Marriott City Center, responded to this review, July 27, 2013
We appreciate your comments regarding the hotel and understand your disappointment in the way this situation was handled.

I can completely understand how you felt seeing a live bug on your shower. Our associate did offer you compensation in good faith. Our associate offered additional compensation and I apologize that you felt that this was not sufficient. Our associate did mention that you were going to place this on TripAdvisor if your entire stay was not adjusted off.

Our hotel has a national contract for pest control that includes weekly inspections. Our pest control company has taken additional steps to prevent insects from entering the building. The pest control is extremely effective but unfortunately not full proof in this case.

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

I liked the Marriott downtown. I was there for an Alice Cooper show at the State Theater, and it was only about 2.5 blocks away, which was very convenient. Parking was $19/day on the weekend. Getting into the actual hotel was a little confusing. Once you park in the garage, you go through an indoor walking area that connects to a mall. You take one elevator up down to the ground level, and then walk further to take another elevator up to the 5th floor lobby. The Marriott itself was pretty average for a Marriott - nothing fancy, but nothing shabby. I'd definitely stay here again. My only complaints were that there was still hair on the bathroom floor when I arrived. It had to be from the last guest. There was also an orange spot of what I assumed was conditioner or something in the shower, so that hadn't been cleaned thoroughly either. When I got back from the concert, I requested an extra blanket, and it took them about 30 minutes to bring it up to the hotel. All three things bothered my slightly, but I'm a travel agent, so I generally expect more out of full service hotels. Overall, I liked the location and I'd come back again.

  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank germangirl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 13, 2013 via mobile

Centrally located and close to everything downtown. There is a bus stop outside the hotel that is pretty rough. Rooms were clean. Service was standard. Overall it was just another Marriott. Nothing bad but nothing special.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bhutchison_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed June 30, 2013 via mobile

My husband and I stayed here for the night of the Tom Petty concert. The hotels 2 blocks from the Target Center and we got a weekend rate for the room and breakfast the next morning at a rate of $159. Considering the hotel's location and that the breakfast the next day was a buffet with cook to orde rollers I'd say we got a great deal.

We had a corner room at wasn't huge but the bed was comfortable. One thing I noticed and liked was that the doors to the rooms closed quietly. These doors are set up to close automatically when you walk out but rather than hear a WHAM of the door it closed very quietly. This might sound like an odd observation but for a light sleeper I wasn't awaken by people in near by rooms coming and going.

Stayed June 2013, traveled as a couple
Helpful?
Thank Janine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minneapolis Marriott City Center

Property: Minneapolis Marriott City Center
Address: 30 S 7th St, Minneapolis, MN 55402-1601
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Minneapolis
#23 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Minneapolis Marriott City Center 3.5*
Number of rooms: 583
Official Description (provided by the hotel):
Welcome to the Minneapolis Marriott City Center - in the center of it all! Experience style and service at the Minneapolis Marriott City Center, just 1.5 blocks from Target Center in the heart of downtown Minneapolis. Connected to Macy's via skywalk access, one block from Gavidae Commons, half-block from the Nicollet Mall, and adjacent to City Center shops, ideal for your next night on the town. Whether you're looking for a romantic weekend getaway, a place to grab a quick bite to eat before the game at Target Field or US Bank Stadium, or a happening bar offering game day specials, an outdoor terrace and 12 flat screen TVs, we have everything you need to celebrate, no matter the occasion. Make yourself at home in over 500 guest rooms, many with stunning views of the city skyline, including spacious bi-level sky lofts that are perfect for an extended stay and relax in the new M Club Lounge, our flexible 24-hour work space. ... more   less 
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Also Known As:
Marriott Minneapolis City Hotel Minneapolis
Minneapolis Marriott

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