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“OK Hotel. Nothing Special” 3 of 5 bubbles
Review of Crowne Plaza Downtown - Northstar

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Crowne Plaza Downtown - Northstar
Ranked #32 of 49 Hotels in Minneapolis
Tucson, Arizona
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“OK Hotel. Nothing Special”
3 of 5 bubbles Reviewed May 7, 2013

I stayed two nights in the hotel. I first night I had trouble with the thermostat. I basically alternated between the room being too cold and too hot.
I had to request an upgrade to get a quiter room.
The location is convenient with the skyway to downtown office buildings

Room Tip: Ask where your room is while at reception. My first room (before switching) was on the same floor a...
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Desert__Duo03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Downtown - Northstar, responded to this review, November 26, 2013
Dear Desert__Duo03A TripAdvisor Member,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

Everything about the room is quite acceptable. They can't help that Spring has arrived and the snow is falling like there is no tomorrow. The hotel is connected via a skywalk system that lets you get almost anywhere downtown without stepping outside! The room is finished nicely and appears in good repair. Desk staff are very accomodating. There is a little sleep kit included, that's a nice touch. BUT...

You can hear --> everything<-- in the adjoining rooms. Not just clunks and bangs... the water in running in their sink, everything coming from the restroom, UGH. Pretty bad! And oh the sirens. The sirens.

If you are not here to sleep, its a great room.

Room Tip: Be sure that you grab dinner or sundries early, the sidewalks roll up before 7!
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  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CeeTeeCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Downtown - Northstar, responded to this review, July 4, 2013
Dear CeeTeeCee,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and room.

However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, Ecuador
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

Pros:

Updated decor, very elegant
Plugs galore in room (hooray)!
Great location with access to Skyway
Room on 8th floor was terrific and had a patio door that opened to a courtyard!

Cons:

When checking in my clerk left a few times to answer the phone and tell housekeeping what rooms they should clean for the following night while I stood there. He seemed oblivious to the fact that you should continue to help the customer you are interacting with, rather than walk away for an internal phone call!

The room was hot, hot, hot. I was about to get my tanning lotion out! Something was wrong and the thermometer kept resetting to 82 degrees (why would it even go that high?). Despite calling the front desk and tipping an attendant to resolve the problem after he confirmed something was wrong........I never heard back!

A 'four' star hotel should have bottled water in the room,either for purchase or gratis!

Room Tip: Ask for the 8th floor, you can also access from Wi-fi from there!
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank megoreilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Downtown - Northstar, responded to this review, April 29, 2013
Dear megoreilly,

We appreciate your feedback of our hotel. I am happy you found our hotel location commendable. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry for not being able to meet your expectations on this day particularly with the room temperature and level of service received from our hotel staff. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation.

Thank you again for your comments. We hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshfield, Wisconsin
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed April 8, 2013

The location is very easy to find and parking garage is convenient to access hotel. However as others mentioned parking fees are an add-on many of us forget when comparing total cost of stay. Also, In today's world Wi-Fi shouldn't be an additional cost.

The location on the Skyway is excellent to get to any downtown venue. The parking pass did allow us unlimited entry as this location provided us easy access to the highway in all directions.

I as others, thought the on-site restaurant was a bit pricey for guests. Maybe a discount card would be appropriate to encourage guests to stay in. Plenty of other options for dining in the area. The hotel did offer some coupons for these types of places.

We had reserved a room for 4, however room was only set-up for 3 towels. Not a big deal , just one of those inconveniences.

Room was very comfortable. the large shades are ideal for sleeping in. Missed a hot tub or pool.

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ziggys_Mfld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Downtown - Northstar, responded to this review, July 9, 2013
Dear Ziggys_Mfld,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are delighted to read you liked our location and found the rooms comfortable. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
131 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed April 2, 2013 via mobile

Just stayed at the crowne plaza Minneapolis for a wedding and it was a great stay. The staff and hotel were great and the food was awesome. Loved the room that I stayed in and the bed had a nice touch of the new sleep amenity kits that really helped me sleep.

The only complaint I had was the parking the price is was a lot but off set with a discount. Not sure about the parking the next time I'll get dropped off.

Overall the stay was great in terms of service and rooms. When a hotel delivers on the basics, it will always be a great stay

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chu303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

My boyfriend and I booked a room at an obscene discount and were excited to spend the weekend out on the town on my first trip to Minneapolis. Our room had one king bed on the 11th floor and was perfect (although the rooms could use a fridge). Parking was extra, but you get a big discount if you get your parking pass validated at the front desk. I can't count that against them as they don't own the garage and it's what one would normally expect downtown in a large city. Our first night was ruined by some ridiculously obnoxious kids who gave us and the night concierge, Ron, a horrible time. The offenders were removed from the hotel and our second night was so much better. The hotel comp'd us some meals at the restaurant and some drinks at the bar.

I'm going to have to parrot some previous reviewers in complimenting the staff. Ron at night and Anita during the day were gracious hosts and put our needs and comfort first. Had the hotel itself been a little less amazing, I'd still stay there for the helpful attitude these front desk attendants always maintained. Kudos and I can't wait for my next trip!

One note: our heavy window shade wasn't capable of shutting. I'm a partier and like to close those things tight to get some daytime sleeping in. I think the hotel should look into making that happen.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager618, General Manager at Crowne Plaza Downtown - Northstar, responded to this review, April 3, 2013
Thank you so much for kind review. We are very lucky to have Ron and Anita. Ron does a really great job keeping things under control on the 3rd shift. I would like to apologize for the issue with your noisy neighbors. We have a very strong stance on noise complaints and will react accordingly.

The issue with the blinds is not uncommon. There is a black out shade behind the wooden blinds that can be pulled down to block the light. Unfortunately, in the evenings it is difficult to see them against a dark window.

Please keep us in mind when you come back to Minneapolis. Thanks so much for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed March 17, 2013

Anita at the front desk was always helpful suggesting great places to go out to eat at night! She made our stay in Minneapolis incredible!! The Crowne Plaza was in a great location downtown connected to the skywalks. I would recommend it to anyone in the area.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jgear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager618, General Manager at Crowne Plaza Downtown - Northstar, responded to this review, March 19, 2013
Thank you so much for your kind words about Anita. We are so fortunate to have her!

I am always so pleased when our guests take this opportunity to share their experiences. I am very proud of the staff here and am always proud to say that we work together.

Enjoy your week!
Katie Neufeld
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Downtown - Northstar

Property: Crowne Plaza Downtown - Northstar
Address: 618 2nd Ave S, Minneapolis, MN 55402-1929
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#17 Romantic Hotel in Minneapolis
#25 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Downtown - Northstar 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
The Minneapolis Crowne Plaza Hotel located in the heart of the downtown Minneapolis business and retail district and connected to the Skyway system for easy access to shopping, dining, sports, entertainment and any other downtown Minneapolis event. Deluxe guestrooms include 2 phones with data-port and voice-mail, wireless high speed Internet access for a fee, On-Demand movies, iron/ironing board, coffee/coffeemaker and USA Today paper delivered daily. Our Cafe Northstar restaurant serves breakfast, lunch and dinner. In addition, our Krona lounge overlooking 2nd Avenue in downtown Minneapolis, features light meals, a connoisseur's collection of spirits, complete wine bar and more than thirty beers & ales in a comfortable atmosphere complete with fireplace. Take advantage of our free Fitness Center and the services of our Business Center. ... more   less 
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Also Known As:
Crowne Plaza Downtown - Northstar Hotel Minneapolis
Crowne Plaza Minneapolis
Crowne Plaza Hotel Minneapolis

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