We stayed here the weekend prior to New Years and was pleasantly surprise at the great customer service we received.
We arrived on the train early Saturday morning and they had a room ready for us! The staff was very helpful with restaurant recommendations and giving us directions to shopping and other area attractions. The manager on duty, Jackie LaTour, was phenomenal. She went out of her way to assist us with dinner reservations on New Years Eve and arranging a car for us to take to the train station later that night.
The only negative of the stay was the hot water issue...we stayed on the 17th floor and never had "hot" water. There was a hot water heater issue on day, but even after it was fixed we didn't have more than luke warm water. It was brought to the staff's attention and they did everything to try to make things better. Hopefully they'll improve their water heating system.
- Official Description (provided by the hotel):
- The Minneapolis Crowne Plaza Hotel located in the heart of the downtown Minneapolis business and retail district and connected to the Skyway system for easy access to shopping, dining, sports, entertainment and any other downtown Minneapolis event. Deluxe guestrooms include 2 phones with data-port and voice-mail, wireless high speed Internet access for a fee, On-Demand movies, iron/ironing board, coffee/coffeemaker and USA Today paper delivered daily. Our Cafe Northstar restaurant serves breakfast, lunch and dinner. In addition, our Krona lounge overlooking 2nd Avenue in downtown Minneapolis, features light meals, a connoisseur's collection of spirits, complete wine bar and more than thirty beers & ales in a comfortable atmosphere complete with fireplace. Take advantage of our free Fitness Center and the services of our Business Center. ... more less
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- Also Known As:
- Crowne Plaza Downtown - Northstar Hotel Minneapolis
- Crowne Plaza Minneapolis
- Crowne Plaza Hotel Minneapolis