Horrible Experience! We just had our wedding here last weekend. I would not recommend this hotel to anyone. I spent months planning our reception with Stephanie who works M-F not on the weekend when the event actually happened. She was great to work and very friendly and organized. However she was not there the day of the wedding after all the planning had been done with her only. We had a bad experience with the staff that day. nothing was set up how i had been told it would. no one was there to help us set up anything as i had been told they would so i ended up having to set up and take time out of my very busy day to make sure things got done right. my friends and family had to come down to help to and when they asked a staff member who was supposed to be in charge and helping his response was "I dont know, i dont get paid to do that" and then walked away. The catering manager who works weekends in place of stephanie when asked if she could help my photographer get a prop table for our photo booth seemed to not know what was going on and had no clue that one was even needed and the cocktail lobby was not set up how i had asked so i had to go hunt down someone to get tables out while my photographer stood around for 20 minutes with all her gear. it was a very stressful start to the day. After dinner (which did turn out good with no issues) we had around 11pm run out of the two kegs we had out for our guests with one on reserve in case we ran out. we had 170 people there so once we ran out i asked the bar tender to tap the reserve keg. The bartender had to get the manager Dave's approval who refused to let us have the reserve keg. Stating it would be a liability keep in mind it was 11pm and the wedding was going until 1am. He said there were people at the wedding he thought were too intoxicated to serve more keg beer to. he would not tell us who these individuals were or instead just have the bar cut them off if he thought they we too intoxicated. He cut the entire wedding off from the keg beer but let everyone keep buying drinks freely from the bar which made no sense at all. there were two security guards that were provided by the hotel in the lobby are one of which stated he also could not believe that Dave was refusing to open the reserve keg. The security guard told me and my family there was not one person they had seen or witnessed who was to intoxicated the entire evening. That is also where i was confused not one person there was stumbling around causing a scene or too drunk. My entire family dad, mom, sisters, wedding party, friends were trying to talk to Dave to understand why he was doing this? with two hours to go and plenty of people left trying to enjoy themselves. We wanted to provide free beer to our guests all night for flying in from all over and traveling from far places. But were refused and there was no compromise. It was rediculous. Dave also at the end of the night decided to tell me, my family and wedding party that there was an event in the ballroom in the morning and that he would like us to help tear the centerpieces down and clean up at 1am! i was furious this was not something we should have had to do or even have to worry about i was told i could leave things as they were and come back in the morning to clean up from day 1. So my tired family and friends had to do the hotels work at 1:30am to take runners, flowers, centerpieces and everything from the cocktail lobby had to be cleaned up it was awful everyone was stressed out and angry. Not to mention when my husband was speaking to Dave about the Keg he said you know we paid a lot of money to be here tonight id prefer to not have to buy my beers tonight. (and drink the keg we wanted to provide) his response was "whats the big deal just buy yourself your beers" i could keep going with my frustration but this place was NOT worth it and we were treated awful! so unorganized and frustrating for everyone involved. Dave was a real jerk to work with and left us with a horrible taste in our mouths and some bad memories. Find a different venue for your wedding!
Thank you for taking the time to alert us to your concerns. Please know that all feedback is important to us.We are happy to hear that you enjoyed your dinner, and sorry to hear that there were a couple of situations at the end of the evening. We know our catering manager has spoken with you privately; we are looking forward to continuing the conversation and working with you to resolve any issues on our end.