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“Some Inconveniences But Still A 5” 5 of 5 bubbles
Review of Hyatt Place Minneapolis/Downtown

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Hyatt Place Minneapolis/Downtown
Ranked #11 of 49 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersSilver level
La Crosse, Wisconsin, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Some Inconveniences But Still A 5”
5 of 5 bubbles Reviewed March 23, 2014

Pros: The size of the rooms. I loved the living room area and the large bedroom.
The breakfast was excellent and had a nice variety.
The fitness center has newer equipment that worked great.
The location is great for walking to downtown entertainment.
The front desk staff were great to deal with when I addressed the issues we had (see below). Even with those issues I would still stay here again and would recommend it to others.

Cons: Our room was never cleaned. We did have our "Do not Disturb" sign out until noon (which is also the check out time). However, when we got back at 4:00, it still wasn't cleaned. A housekeeping supervisor did stop by about 6:00 to ask if our room was cleaned and then two housekeepers stopped by about 6:30. At that point we were getting ready to leave for the evening and didn't want the disruption.
Heat: We could never get the room to heat above 69 degrees. An engineer came up to our room twice to look at it. The second time he said he'd see if there were other rooms to move us to. He never came back. Not a huge deal...just an inconvenience and slightly uncomfortable for us.
Parking: I was under the impression that we'd be charged the $20 each day we asked for an "in and out voucher". We never left the second day but were still charged the $20 (it is $17 for 24 hour parking if you don't leave). Just clarify this when you check in and don't have them add the parking until you need a voucher.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank johnsonkristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, April 11, 2014
WOW! Thank you so much for the 5 star review. We strive to make every guest feel welcome and at home during their stay with us escpecially when they have a few challenges. So glad the staff was able to do just that! Thank you for mentioning the parking. It is a per day charge with in and out privelages. Parking is added only at time of check in. It is cheaper if for our guests to go through the garage if they do not wish to leave during their stay. We hope to see you soon if your travels ever bring you back to Minneapolis
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567 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Flandreau
1 review
5 of 5 bubbles Reviewed March 18, 2014

My husband and I recently stayed at the Hyatt Place Downtown Minneapolis and we were VERY pleased with our time there. The rooms were immaculately clean and very modern. The staff was incredibly helpful and patient. We loved our time here. Also, the breakfast was very large and they have a very nice

The only thing I was disappointed in, was that when I booked it a few months ago, I didn't realize that it would cost $20 extra a night for parking--but it wasn't a problem for us, it's just something I would have like to have known beforehand. This is a beautiful hotel, and in a great location! : )

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, March 20, 2014
Thank you for the 5 point response. It sounds like you had a great time during your visit. I know the housekeeping staff works really hard in keeping the rooms and hotel clean. I hope to see you on your next visit to downtown Minneapolis.
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Bloomer, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 13, 2014

My family and I reserved 1 room with 2 beds, since there were 4 of us. We were pleasantly surprised at the size of the room and that there were actually 2 beds plus a pullout. The room was very clean and beds were comfortable. The only down side to the room was that there only place that had a mirror and an outlet close by to get ready in the morning was the bathroom. There is another mirror, but nowhere to plug a hair dryer near by, so that was challenging with 4 of us getting ready in the morning. Also parking does cost extra ($20), but you do have unlimited vouchers for leaving the ramp.

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Brihn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, March 18, 2014
We appreciate your loyalty and offering a four point rating. We strive for high ratings with each and every guest and do our utmost to make sure everyone has a great time. Recommending us to others is the ultimate compliment. Thank you again for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Cod, MA
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

We booked the Hyatt Place after looking at many hotels in the area. We were visiting the U as our daughter is a junior in high school and we had booked a tour with the admissions office. The hotel lobby is elevated above the street level and Skyway, and is beautiful inside. Service at the front desk was friendly and very helpful during the 3 days we stayed there. The room was huge and we had plenty of room for two adults and two teens. Everything was brand new, and so clean. The thermostat wasn't cooperative, we could not get the heat under 70, but other than that, no complaints.

We traveled by light rail to and from the airport, as it was only a block or two away. Even though the temps were in the single digits, with lots of snow, we still got around easily. We would definitely stay here again!

Room Tip: The doors to the rooms open to the lobby atrium. Go for a higher floor if you are concerned about no...
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SimplySuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, February 25, 2014
Dear SimplySuzy, Thank you for taking the time to share your experience at the Hyatt Place Minneapolis Downtown! I apologize that the temperature of your room wasn't what you anticipated, but appriciate all the other postivie comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed February 14, 2014 via mobile

My spouse and I have spent the last two nights in this hotel, and we have one more to go. We are traveling with my husband's service dog, and upon entering the hotel, we were immediately informed that dogs were not allowed. We explained that she is a service dog and presented all documentation. We checked in, and all seemed to be fine until this evening when another front desk clerk shouted across the lobby, "There are no dogs allowed in here!" My husband explained that she is a service dog and that we had registered her with the hotel upon check in. The hotel responded that they had no record of this, and if we didn't immediately provide documentation, we would be charged an additional $250. As a result, I was forced out of my bed at 12:30 am to resolve this matter. Service animals are not pets. That are a necessary and prescribed aid to persons with disabilities, and as such, are protected under federal law. One would think that a chain as large as Hyatt would better train its staff regarding federal guidelines and the needs of guests with disabilities.

Stayed February 2014, traveled on business
Helpful?
3 Thank shampooguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, February 19, 2014
Hello Shampooguru,

Your candid feedback gives us an opportunity to further improve our services. We take every negative guest comment seriously and immediately find a solution so that it will never be repeated. We do take service animals very seriously and do not discriminate. We do have protocols when a guest notifies us that they have a service animal not only for your enjoyment of the hotel but also for the staff safety especially when the housekeeper goes to clean the room. I am not sure if this was the case, but we did have a room within the last week that did not notify us when checking into the hotel that they had a service animal, but rather discreetly brought the animal into the hotel. This of course raised many flags and put the staff on edge. I do apologize if this transposed onto you.
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Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Recently I spent four very cold January days in downtown Minneapolis and the experience was wonderfully warm thanks in no small part to this hotel. The skyway access allowed me to walk all over downtown Minneapolis without ever going outside. Public transportation (the blue line train) takes one directly to the airport, to Mall of America and to IKEA. It's five blocks from the hotel but, thanks to the Skyway, only one half block is outside.
The hotel room was spacious, comfortable, attractive and clean. I particularly enjoyed the view of the downtown skyline which was lovely at night.
The staff was courteous and helpful.
I didn't expect such a great place to stay. I couldn't have asked for more!!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, February 12, 2014
Pat B, Thank you for recommending our property to our fellow Trip Advisor readers. It is an honor to have such a fantastic review written. The Skyway access is a great thing when the temperatures are so low as well as the light rail to the airport and Mall of America being so close. Hopefully the weather will be more appealing upon your next visit to Minneapolis.
Thank you again for your review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Our room was literally double the standard hotel room size - any other hotel and it would have been classified as a suite. Beautifully kitted out, everything new, very comfy beds, 2 huge tvs, fridge ( empty so really useful to put your own snacks/drinks in!). Used the gym alot (it was jan and freezing outside!) which was great. Hotel is linked by the skywalk to everything, so could go to Macys/Saks etc without stepping outside - took about 7/8 minutes. Only thing the hotel didn't do was room service - but you could phone up, order food then nip to the bar and collect. If you can cope without room service it has everything else and is much better value than most hotels. Great breakfasts, hot and cold choices - didn't seem to mind people taken a plate of croissants up to the room!Will definitely stay here next visit to MSP!

Room Tip: All rooms seem to be huge - pick any!
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  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Will A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay S, General Manager at Hyatt Place Minneapolis/Downtown, responded to this review, February 12, 2014
Will A, Thank you for such a fantastic Trip Advisor review! We are thrilled that you had such a fantastic experience that was only enhanced by the wonderful team of individuals we are able to work with each and every day.
It was a pleasure to have you as our guest and we do hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Minneapolis/Downtown

Property: Hyatt Place Minneapolis/Downtown
Address: 425 South 7th Street, Minneapolis, MN 55415 (Formerly Comfort Suites)
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Minneapolis
#8 Family Hotel in Minneapolis
#10 Business Hotel in Minneapolis
#12 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Minneapolis/Downtown 3*
Number of rooms: 213
Official Description (provided by the hotel):
Experience the newly renovated Hyatt Place, perfectly situated in downtown Minneapolis. Following the recently completed $20 million dollar transformation, guests will enjoy a striking new lobby, 213 luxurious suites, meeting facilities, pool area, workout facilities and a brand new restaurant and bar. Connected to the cities iconic climate controlled Skyway, you are mere minutes away from the Convention Center, expansive shopping options, amazing restaurants, and vibrant nightlife. You're within walking distance to the home of the Minnesota Twins, Target Field, location of the 2014 MLB All-Star game. You're also a short walk to Mall of America Field, home of the Minnesota Vikings. Located less than three blocks away from the revolutionary Hiawatha Light Rail, you can travel easily to and from the MSP International airport as well as the world renowned Mall of America. A short stroll to the Mississippi waterfront is home to the Mill City District. Rich in history, the area boasts fine dining, striking views of Saint Anthony Falls, gorgeous parks, and extensive walking and bike paths ... more   less 
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Also Known As:
Comfort Hotel Minneapolis
Comfort Suites Minneapolis
Minneapolis Embassy Suites

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