Horrible! This hotel should not be representing Best Western. I cannot express how horrible their management is. I thankfully booked online and cancelled within their policy. I had booked a king bed on May 4, 2013 for my stay on Sunday June 23. I checked online this morning and noticed it had been changed to 2 queen beds. I called the hotel directly and was told the hotel is 100% booked and there is nothing they can do. I was informed it was central reservations who can do something. I called them and they told me they didn't and they finally called the hotel and fixed it. To my surprise they did in fact have a king bed available. However dealing with Joe the "manager" he failed to send me any confirmation of a king bed. I finally decided to cancel my reservation because I was charged more for king bed. Let me remind you that I booked one from the beginning. I never dealt with such lack of professionalism. I also filed a report with BW corporate. Not only did they fail to assure a prompt and correct solution to a problem, but they tried to over charge me. Nice try. Good thing I avoided a disaster!
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- Also Known As:
- Best Western The Normandy Hotel Minneapolis
- Best Western The Normandy Inn And Suites
- Best Western Normandy Inn
- Best Western Minneapolis
- Minneapolis Best Western