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“Beautiful Hotel” 5 of 5 bubbles
Review of The Westin Minneapolis

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The Westin Minneapolis
Ranked #18 of 49 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beautiful Hotel”
5 of 5 bubbles Reviewed September 8, 2013

We stayed at the Westin for a weekend in August. The hotel is in a historical bank building and the main lobby and common areas are outstanding.
The rooms are more modern, we had a suite, which was very spacious, a big living area and bathroom. The only downside is no window in the bedroom. Our son slept on the sofa bed in the living room.
There were a few discrepancies, but they totally made up for them and the manager spoke with me very attentively at check out.
I would stay here again upon return to Minneapolis.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank monty36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,048 reviews from our community

Traveler rating
    546
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    102
    54
    37
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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  • English first
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English first
Minneapolis, Minnesota
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 7, 2013

I have stayed at the Westin MSP several times - for work, with my husband and with the family. Each time I have had a great experience. I have stayed in a variety of rooms - from the penthouse suite to the run-of-the-mill room. All are clean, have everything that I need and comfortable.

The pool and workout rooms are exceptional. The bar is also impressive.

The staff is always accommodating and the hotel feels upscale yet comfortable. This is our favorite hotel to stay at when we have the kids with us in downtown Minneapolis.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Erica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wausau, Wisconsin
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

Our very excellent adventure began upon check-in. We arrived a bit early and they found a room to accommodate our needs. From walking into the room to sinking into the amazingly comfortable bed late that night, our stay was a pleasure.

Room Tip: Our room was very quiet, even close to the stairway.
See more room tips
Green Features: Love knowing they use environmentally kind practices.
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KathaleenaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

Welcoming and professional hotel with good service. Room average in size with small but clean and adequate bathroom and street view. Highlight was the Lobby which is in an older building with a large sit up bar and comfy lounges and great cocktails. Central and interesting area. Would stay again for business and partners have plenty to do in the local area.

Room Tip: Higher is better due to street noise.
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  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zizzle14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, North Dakota
1 review
1 of 5 bubbles Reviewed August 30, 2013

We always stay at the Radisson when we make a trip to Minneapolis, but we decided to switch it up this time and gave Westin a chance. Bad idea!
We were not moved to a different room even when we complained about the soggy carpet that got my belongings wet. They had no spare room at all i guess. We had to deal with it by putting towels on it and stepping on the wet towels instead while moving around in the room.
After the soggy carpet situation, the next day we were supposed to check out, the ceiling was leaking right where I had my purse!! Wow. We were only staying 2 nights by the way.
So they gave us a night off of our bill.
The hotel looked nice with friendly people. I would've probably loved it if they had tried harder to take care of our room situation. We will not be staying at any Westin again because we know if anything goes wrong we'll just have to deal with it.

Stayed August 2013, traveled as a couple
Helpful?
Thank MsBan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, September 3, 2013
Dear MsBan12
Thank you for taking the time to share your experience on Trip Advisor. The extreme temperature last week in Minneapolis caused a problem with one of our make-up air units on or roof, which unfortunately did leak into two of our sleeping rooms. The fact that our hotel was sold out made it not possible to relocate you into another room, for this I am truly sorry. I appreciate your positive feedback on our hotel and the friendliness of our staff, but we failed to offer you The Westin experience you anticipated when booking our hotel. I am pleased to hear that our staff did attempt to regain your trust with the gesture of removing the cost for one night from your bill. We do care about all of our guests and are committed to doing everything in our power to address every situation that our guests inform us about. Thank you again for sharing your experience with us.
Warm Regards
WmnGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed August 29, 2013

We recently stayed at The Westin Downtown Minneapolis and I was very impressed with everything. The location of the hotel was within walking distance to many attractions, bars, and restaurants. The customer service was phenomenal! The room was very clean and had great amenities. I would definitely book at The Westin again as well as recommend to my family and friends.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, September 3, 2013
Dear Haley M,
Thank you for the great review, I am very pleased to hear that you have enjoyed your recent stay with us. Your loyalty to our hotel and your great feedback on your experience is very special. We are looking forward to having you back for your next stay!
Warm Regards
WmnGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warroad, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 28, 2013

Family weekend and picked the Westin because I thought it was a high end hotel and with the building being a prior bank made it an interesting place to stay, as this was a family get together that we do once a year and want it to be in a special place. They only had one of our two rooms ready and basically said they were overbooked and didn't know when they might have a room ready for us and to just keep checking back. I made the reservations 3 months in advance and paid for "city views". The one room we did get, looked out onto an electic box and another brick building a couple feet away, I guess that's what you see in the city! The beds were comfortable, bathroom towels had yellow stains on them, room was average, nothing special - seemed dark and dreary. There was a huge mix-up in our billing, I had paid cash for rooms when we checked out but they had also charged my card which was on an account that has auto pays come thru so I had things rejecting from my account which was a mess to work out. We did finally get a second room after demanding 2 single rooms since they were available and they were out of the doubles which is what we had booked. Seemed like a simple solution to me from the very beginnning but instead they wanted us to keep checking back to see if something became available, hello, that's why I made reservations 3 months in advance! The year before we stayed at the St. Paul Hotel for the same rate as the Westin and it was far superior. After I sent back my survey for the Westin, I did receive a call which at least showed me they care, however, I called back several times and was never able to talk to the gentleman that called but was able to make contact with someone else at the Westin thru an
e-mail. We received an apology and they requested we give them a second chance but I declined as times are tough and I would rather spend my hard earned money at the St. Paul Hotel and know that I'm getting the best vs. taking my chances again on throwing my money away on another bad stay. By the way, the bar in the hotel rocked - great customer service and drinks, friendly bartenders - if the rest of the stay was as good as what we experienced at the bar, there would have been no problem!

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Shirleeb521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, August 30, 2013
Thank you for your feedback on your experience while staying at the Westin. Please accept my personal apology for disappointment during your visit with the delayed check-in and room assignment. I am sorry to also hear that there was confusion on payment that you have mentioned. Thank you for your positive feedback on our BANK Bar and the enjoyable time you experienced. Your comments have been reviewed and share with the appropriate managers to insure these issues do not affect our future Westin Guests. Please feel free to contact me if you would like to discuss this unfortunate experience with your stay in greater detail, as our goal is to have you back for a future visit

WmnGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Minneapolis

Property: The Westin Minneapolis
Address: 88 S 6th St, Minneapolis, MN 55402-1100
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Minneapolis
#8 Romantic Hotel in Minneapolis
#9 Luxury Hotel in Minneapolis
#13 Business Hotel in Minneapolis
#23 Family Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Minneapolis 4*
Number of rooms: 214
Official Description (provided by the hotel):
Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Located at the pulse of cosmopolitan Minneapolis, we are a short walk away from the best the city has to offer. ... more   less 
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Also Known As:
The Westin Minneapolis Hotel Minneapolis
Westin Minneapolis
Minneapolis Westin

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