I've been going to Quangs for many years and I will admit the food is fantastic. It was the customer service that was terrible. I drove 2 hours to pick up food for a relative that was flying in to visit me and specifically asked for Quangs. Ordered the beef pho, which was delicious, and 2 orders of their famous eggrolls. When I got home, they had given me the wrong appetizer - shrimp springrolls. I called them to let them know and instead of trying to be helpful, the person I spoke with, Sam, stated that the person who took my order did not make a mistake and insisted that I ordered shrimp spring rolls. I explained that I was allergic to shrimp and did not order this item. She kept insisting for 10 minutes that I was the one at fault. I couldn't believe how terribly I was treated, especially having been a customer for many years and ordering the same order. I was simply asking for credit for the items that were wrong. Maybe Quangs is so busy that they don't have to care but I for certain will have to find a new favorite pho joint. Sadly an ex Quangs customer.