We were really looking forward to staying at the Grand, due to mostly good reviews. We arrived at 2:45, check in time was supposed to be 3:00, they finally told us we could go to our room at 4:45. We had dinner reservations for 5:15 at a nice restaurant, so it was a sure rush for the 4 women, who after hours of driving needed to change and clean up a little. The lobby was full of people waiting to get into their rooms, it was a pathetic situation. As far as the room, we were pleased, everything about it was great. Though, the nightmare continued in the morning when we went for breakfast in the hotel restaurant. We were the first customers when it opened and from the time we order our food, it took over 30 minutes to recieve it. He never came back to fill our coffee or check on our food. After another hour I had to chase him down to bring our check, I have never been in such a situation. There was only 1 person working,and other couples in our group spent 2 hours from the time they got to the restaurant until they got thier checks. I felt like I was staying at a hotel that just opened and was only expecting 10 people to stay at it. I will definitely never stay at this place again.
- Official Description (provided by the hotel):
- Enjoy singular style and hospitality at The Grand Hotel Minneapolis. Newly renovated, and located in the city's central business district in the heart of downtown, the hotel is connected on the skyway system to all corporate and leisure destinations. The hotel was named one of Travel + Leisure's 500 "Best Hotels in the World" and offers guests complimentary access to our 58,000 sf LifeTime Athletic Club and pool. A full service Aveda spa is also onsite for added relaxation. ... more less
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- Also Known As:
- Minneapolis Grand Hotel