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“Comfortable but nothing special” 3 of 5 stars
Review of Holiday Inn Express Minneapolis Downtown (Convention Center)

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Holiday Inn Express Minneapolis Downtown (Convention Center)
Ranked #26 of 49 Hotels in Minneapolis
Certificate of Excellence
Halifax, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable but nothing special”
3 of 5 stars Reviewed April 20, 2013 via mobile

The room was comfy and had nice features such as fridge and microwave. The fitness room is very small with only 4 cardio machines. Breakfast is ok but again that room is too small for the size of the hotel and it was always full. Staff was friendly. Not the nicest hotel in the area but decent value.

  • Stayed April 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank JaniceHfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, May 15, 2013
Dear JaniceHfx,

Thank you so much for your review of our hotel. I am pleased to know that you found our rooms and amenities to be nice and comfortable. I am also glad that you found our staff to be friendly.

Please accept my apologies for some of our amenities didn't meet your expectations. We always strive to provide the best guest experience, for this reason, comments such as yours are taken very seriously.

We appreciate your feedback as this is our best resource for improving guest services. We hope to have the honor of serving you again

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    78
    101
    35
    6
    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Any
English first
Fergus Falls, MN
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

We planned a weekend in Minneapolis. The Guthrie, visiting relatives, and eating. The Holiday Inn Express has always been our hotel of choice. We enjoyed staying a whirlpool room complete with a comfortable bed and HGTV :-). Breakfast was good. We had the option of breakfast being delivered to our room. We felt safe and well cared-for. The employees made us feel welcome and answered our questions. We will return!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dOglOver101101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moline, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 16, 2013

We accidentally booked this property instead of the one in downtown St. Paul. The staff was very helpful and we ended up staying here after all. It is very easy to get to. We had to park across the street, but that's easy too. Overnight cost to park was only $14. Breakfast was great. Rooms were very clean.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pezfor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacortes, Washington
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed February 1, 2013

I have business in Minneapolis every few months, and often last minutes, so it's not always easy for me to get a room downtown and often stay near the airport. But this time, I was able to work it out to stay downtown, and I decided I would pay full price at this property versus my company's corporate rate at Hyatt so I could have the Priority Club points because there is a Holiday Inn I like to spend my points on in Portland.

If I EVER decide to do this again, I will be staying at the Crowne Plaza or not getting the points and staying at Hyatt for a lot less money.
The night I was there, there were kids running up and down the halls everywhere. This is completely unacceptable. Round them up and haul them to foster homes if the parents act like that! My kids have NEVER had to be yelled at to quiet down or stop running in public! Then the bars closed and the night clerk (who was VERY nice and apologetic to me when I called down) was very busy trying to make these adults behave as such. No security guard! I know from the time I was mugged that the police in Minneapolis are terrible and don't answer their calls, but if I had known there wasn't a security guard, for what I paid, there is no way I'd have stayed there. The whole place is full of kids and adults that are partying and I swear to ch*ist the only other sober adult was the night clerk!

I spoke to the front office manager the next day and she blew off my comments (including the compliments about her stellar employee!) like I was bucking for a free night, which isn't the case. I'm not interested in charity. I just expect an expensive downtown hotel to have, at minimum ONE SECURITY GUARD and maybe limit how many drunks they let in the door.

My only other complaint was the butter I had at breakfast was rancid and the middle aged black gentleman told me it wasn't. Excuse me? I didn't even believe it was his fault. Sometimes food comes spoiled from the suppliers. I just walked away.
The people that run this place should go to the Crowne Plaza on Appletree and learn a thing or two.
Also, there aren't very many parking spaces available but I saw people in Holiday Inn uniforms getting in and out of cars there. I didn't drive this trip, but that would really anger me to see employees parked there and then if I was told they were out of parking.

Room Tip: There are great rooms at the Hyatt Regency and also the Crowne Plaza near the airport!
See more room tips
  • Stayed January 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank slutcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, February 13, 2013
Dear slutcakes,

As a Priority Club Rewards Platinum member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. Please accept my sincere apology for the shortcomings you experienced during your stay and regret our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness and rectify any unsatisfactory experiences.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Minnesota
1 review
4 of 5 stars Reviewed January 8, 2013

Nice place that it is by the convention center. The only thing that i dont like is that the parking, but there is a lot accross the street. So not bad close to downtown so walking is great too. We go to the motorcycle show that is one block away so it is nice for that.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hanson A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
1 review
5 of 5 stars Reviewed December 30, 2012

My stay at the hotel was a most pleasurable one: the sheets and encased coverlet were immaculate, as were the towels. The room was fully equipped with hair dryer, iron and ironing board, television, alarm, etc. The room was quiet. The staff was uniformly friendly and eager to be of assistance. I felt very well taken care of.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church, Virginia
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 30, 2012

The hotel was clean and the staff was great. Many restaurants were closed for the holiday but the staff helped us find great choices. They printed directions and information on the restaurants and made reservations for us. We felt like we were at an expensive boutique hotel.

Parking was additional but convenient and breakfast was great. Staff at breakfast again were in the excellent category.

We had some family members stop by and we really enjoyed the seating area in the lobby. It felt like our own living room.

Room Tip: We were on the fifth floor and really didn't hear a thing from any other travelers.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gailmarie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Minneapolis Downtown (Convention Center)

Property: Holiday Inn Express Minneapolis Downtown (Convention Center)
Address: 225 S 11th St, Minneapolis, MN 55403-2520
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Minneapolis
#29 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Minneapolis Downtown (Convention Center) 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
ANNOUNCEMENT: The pool area will be closed for scheduled maintenance from Monday, June 6th - Friday, June 10th 2016. Stay smart in the heart of downtown Minneapolis! This hotel is easily accessible from the freeway, and within easy walking distance of Nicollet Mall and all that Minneapolis has to offer. Conveniently stay just one block from the Minneapolis Convention Center. Enjoy the incredible value that is included with every reservation: -Free Wifi -Free Full American Breakfast -Heated Indoor Pool and Hot Tub -Fitness Room -All Non Smoking Rooms *This hotel is credit card only at check in. Parking near the hotel is available for an additional fee. Call hotel directly for additional information and details.* ... more   less 
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Also Known As:
Holiday Inn Express Minneapolis Downtown (Convention Center) Hotel Minneapolis
Minneapolis Holiday Inn

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