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“All Around Great Place to Stay”

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Hilton Garden Inn Minneapolis Downtown
Ranked #6 of 49 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersBronze level
Dallas, Texas
Level Contributor
223 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“All Around Great Place to Stay”
Reviewed March 25, 2014

Not only are you in the middle of the great city of Minneapolis, the service and amenities at this hotel are first class!

It's a very busy hotel (a lot of conference room facilities, access to city through skywalk system) but you would never know it! My room was quiet and very sound proof.

The entire hotel from lobby to vending machines is kept immaculate! Housekeeping service was amazing and timely.

Restaurant provides FAST wonderful meals - don't miss the breakfast buffett!!

You won't be disappointed!

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C T F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, April 2, 2014
Thank you for taking the time to give us an awesome review. We really enjoyed having you as our guest and are very thankful for your honest feedback about our staff, service, and accommodations. It sounds like you really enjoyed your time with us and that is what we live for! We can't wait to have you back again to continue the great trends. We appreciate your business.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Springfield, United States
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 23, 2014

The parking lot is frequently crowded by taxis and town cars. Entering the lot can be hazardous due to the town cars parked far from the curb. There is no self parking and all of the on street parking is 4 hour metered, so valet is the only option. Valets are not always at their stations and it can take up to 30 minutes to get your vehicle. They really push the town cars...wonder why???

  • Stayed March 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, April 2, 2014
Thank you very much for your response. We sincerely appreciate your review as we truly use our guest's valued feedback to try to make things better for the future. Our lot does get a little convoluted at times, but usually the valet do a good job of controlling the action. I am sorry you were subjected to less than stellar situations. I can certainly understand your frustration and apologize that for the hardship. I hope this doesn't deter you from staying with us again. Valet is supposed to be an easy and fun experience, as we get to connect with our guests more often and try to make the experience more hassle free. Obviously it was an inconvenience for you and that certainly isn't our intention. We hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
125 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed March 20, 2014

We stayed at the Hilton Garden Inn for 2 nights in March 2014. The hotel was immaculate; our room was clean, quiet and had amenities such as a Keurig coffee maker, microwave and small refrigerator. Alona and the other staff members were very friendly and helpful to us. We ate breakfast and one dinner at the hotel's restaurant; the food was excellent, and kudos to all of the servers, especially Mike. The hotel is located within walking distance of the Nicollet Mall, a series of buildings, most of which are connected by a sky walk. We ate several meals at restaurants within the Nicollet Mall, which also has shopping opportunities, including a Target store. We rode the Light Rail ($5.25 for three one-way fares) from the Minneapolis Airport to Government Station, where we were picked up by the hotel's shuttle. We would recommend the Hilton Garden Inn to visitors of Minneapolis.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lobos3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, March 21, 2014
We appreciate your review and your business very much and had a fantastic time playing host to your hospitality experience. Thank you for recognizing our efforts and the staff for the job that they do. We aren't perfect, but we try very hard to be sincere and genuine with our approach and to have fun with our guests each and every time. I am glad that you had a great experience with us. It is very rewarding to hear that we connected with you and your family and that you will come back to be part of our family in the future. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2014

The customer service provided at this hotel is excellent. The room was clean and comfortable with Keurig machine and fridge. The restaurant food was great, we ate our first meal there only because of the convenience. We were pleasantly impressed and ate several other meals, as our choice. The Asst Manager John K, is an unbelievable servant leader! It was a challenge understanding the one way traffic flow to get to the hotel. watch for the local traffic sign when only one block away. I travel a fair amount for my work. This experience was excellent. A few days before the trip, I broke a bone in my foot. So, wheelchair and crutches were my mobility. John K got us moved to a handicap/mobility access room. The next morning, he saw us at the breakfast buffet. He took an order and put it in for us and brought us our beverages and prepard food.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank debNcraig97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, March 21, 2014
Excellent to hear that our very own John K. led by example! John is a great manager and has an innate passion for serving others and helping everyone he interacts with. He is a great ambassador for the hotel and I appreciate that you recoginized his efforts. However, this is what we live for! We all strive to be able to create connections like this every day. We appreciate your loyalty so much and hope that you come back time and time again. Take good care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2014

I stayed here for business just for one night back in January. The hotel staff was very friendly. I was greeted by an extremely friendly front desk agent who informed me of he hotel's amenities and offerings (Unfortunately, I can't remember the person's name now). The room was very comfortable and standard for the brand. All the staff I came across were so friendly and welcoming and made me feel special. Only complaint I have: My A/C was a little noisy.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AliceY Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, March 21, 2014
Alice Y,

Thank you so much for reviewing the Hilton Garden Inn Minneapolis! While we strive for a perfect rating, it appears you enjoyed your stay with us. I am so sorry about the noisy A/C unit. I realize how frustrating that can be and how valuable your sleep is. We learn from our mistakes well and hope that you give us another chance in the future to show you a perfect hospitality experience. Thanks again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warroad, Minnesota
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 17, 2014

Several times a year our company hosts training events in Minneapolis which draw attendees nationwide. There are numerous venues that could host our events, but the attention we have received from the downtown Minneapolis Hilton Garden Inn over the past two years have reduced my sorting and selection to one simple solution. The facility and staff have earned our repeat business. They have learned and responded to our business event and catering needs and have formed lasting relationships that make our business-on-the-road seem more like doing business from a satelite location. Their personal interest and commitment to satisfying any and every need differentiate them from their competition and underscore that value and price are truly diverse.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, March 21, 2014
Jay B,

It is an honor to know that we have earned your business and trust. It has been our pleasure to solidify the relationship between our two companies throughout the past, and we look forward to the future to hopefully to continue to make your experience with us better and better. The staff cares and truly enjoy serving our guests. We look forward to the future! Come visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 17, 2014

I stayed at the HGI - Minneapolis while on a business trip. The hotel was a standard HGI, which is to say it is clean, has a nice appearance, and provides an overall nice experience.

My room was standard and provided a nice comfortable bed. The hotel is a nice walking distance from the area restaurants and Target Field.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njtraveler811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin P, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, March 21, 2014
Thank you so much for your review. We appreciate your time and your feedback. I am sorry that we did not completely exceed your expectations as we strive to do every time. I hope you come back to us in the future so we can try to do an even better job. Your loyalty means the world to us, and we will do anything to continue to have you as our guest. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis Downtown

Property: Hilton Garden Inn Minneapolis Downtown
Address: 1101 4th Ave S, Minneapolis, MN 55404-1022
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Minneapolis
#4 Best Value Hotel in Minneapolis
#4 Family Hotel in Minneapolis
#6 Green Hotel in Minneapolis
#10 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Minneapolis Downtown 3*
Number of rooms: 210
Official Description (provided by the hotel):
Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis

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