We first ate at the Citizen Cafe a couple of years back. The place was crowded so we were willing to accept less than fantastic service, especially given that the food was fabulous and the atmosphere pleasant. We revisited a few months later with our kids. We stood in the foyer for 15 minutes without ever being acknowledged. We decided they were busy and tried somewhere else. Several months after that we returned with some friends. We were seated right away but again the rest of the service was sadly lacking. Tonight we gave it one last try. The place this time was nearly empty. We were seated immediately. It then took at least 5-10 minutes for the server to return for our drink order. At that time we placed and order for an appetizer and were told the specials. She returned with our drinks we placed our order. Our food came. Our appetizer never showed. My husband asked for ketchup. Our server asked if homemade ketchup was OK but likewise it never showed. All that being said the food is REALLY good. Is the terrible service worth it.....for us, not any more.
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