1. Check-in process took over half an hour, and our preferred room was not ready - we ended up with a room across from the elevator, over the pool.
2. Key car reader did not work. We returned to the desk to notify them, and were told someone was already on the way to fix it. We had to wait outside the room with our bags and children for over 10 minutes before maintenance came.
3. Requested a crib, and were told it was also on its way to the room. It was not there, so we asked again. We left and returned several hours later at our child's bedtime and still no crib. When one finally arrived, the sheet did not fit the crib mattress.
4. Room was very hot and humid due to being above the pool, with no ability to control the temperature.
5. Only after we settled in and got the kids to bed, the pool area became extremely loud with large groups of kids until after 10:30 PM. The noise was very noticeable in our room.
6. Kids (and even adults) yelling in the hallways until after 11 PM, and once again at 4 AM which woke us up.
7. Told the front desk about all these problems in the morning, and no resolution was offered. I feel that at the very least a partial refund was in order.
- Official Description (provided by the hotel):
- Our hotel is conveniently located minutes away from the Minneapolis-St. Paul Airport and the Mall of America. The hotel offers free shuttle service to both locations. Along with the MOA & MSP Airport locations, we also offer free shuttle service to the Minneapolis VA, Hiawatha Light Rail and other businesses within 5 miles of the hotel. At our hotel you'll enjoy our essential amenities including free Wi-Fi, indoor pool, fitness center and complimentary hot breakfast. ... more less
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- Also Known As:
- Fairfield Inn And Suites Minneapolis-St. Paul Airport
- Fairfield Inn & Suites Minneapolis-St. Paul Airport Hotel Mendota Heights
- Fairfield Inn Mendota Heights
- Fairfield Mendota Heights
- Mendota Heights Fairfield Inn