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LivINN Hotel St Paul East / Maplewood
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Reviews (268)
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All reviewsfront desktwin citiesthe bed was super comfortablejacuzzi suitefridge and microwavecoffee makerst paulrooms were very cleanlaketiffanymnreclinerexpresswayhousekeepingpillows
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Reviewed August 12, 2013

The room was fine, clean and basic, perhaps even better than one would expect for a 2*...nice flat screen TV and linens, etc. And that was where the nice ended. The front desk clerk was pleasant when I checked in, but there was a big overflowing cart of towels right behind the front desk which set the tone. Everything else had a slightly dodgy element to it. Several of the parking lot lights were out making it dark, and I didn't feel particularly comfortable walking around in it at night. Several shady looking people were smoking outside the front door, and after hours you need to use your card to get into the building so it further instills an unsafe feeling. The next morning at 7:30 a.m. there was a guy with a 6 pack of beer on the edge of the parking lot. Just overall a shady scene. This is the second time I have stayed here (both Priceline bids) and got the same vibe then. I think if they could clean up the atmosphere it would be a place I would want to stay, but I would not want to go back as it is...

Room Tip: Stay away from the elevators as the walls are thin and you hear everyone get on or off...
  • Stayed: August 2013, traveled on business
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Thank irishred77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
livinngm, General Manager at LivINN Hotel St Paul East / Maplewood, responded to this reviewResponded August 13, 2013

Thank you for taking the time to let us know how we can better our hotel and staff. I do apologize that you were not 100% satisfied. I will check on the parking lot lights today, and if need be fix them immediately. I do have refinery workers that work overnight and do get back from work around 5am. I would hope that you would give us a try again, and we look forward to seeing you soon.

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Reviewed August 11, 2013

While staying at your hotel, the one and only ice machine located on the ground floor broke down and was down for two of the three days we were there. There was a sign attached that said the machine was not working because it was overactive due to the heat and that people were getting ice so frequently that it could not produce enough ice. My question is why are there not ice machines located on each floor rather than the only one located at the bottom end of the hotel? I would suggest that more ice machines be installed on more floors. If not each floor at least every other floor. Also, the parking is horrendous. Out front is the parking for Denny's Restaurant which states under no circumstances are you to park there or your car would be impounded.

Room Tip: The staff was pretty friendly except for one gentleman who sounded as if he could go off any minute if the wrong thing were said to take him off.
Stayed: July 2013, traveled as a couple
2  Thank Ppopples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
livinngm, General Manager at LivINN Hotel St Paul East / Maplewood, responded to this reviewResponded August 13, 2013

Thank you for taking the time to let us know how we did and how we can better our hotel. I do apologize about the ice machine, this is not something that happens all the time. We do only have one ice machine due to space, but will consider looking into. We would hope that you would try our hotel again.

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Reviewed August 7, 2013

I reserved 1 room for 2 nights for a friend and myself (males) at an online booking site. I called the Wed before checkin to confirm I could get a room with two beds, they told me to call back on Fri to confirm. I called Fri and spoke to the manager who assured me I would have a king bed with a roll away bed or 2 double beds. When I arrived Fri for check in at 11:30 pm they told me they did not have 2 beds in 1 room available. I called the online reservation # and they stated all the hotel had to do was provide accommodations for 2 people. The hotel stated all they could do was rent me an additional room, at a rate $20.00 higher than the price I had paid for the original room. We paid for the extra room at that point because it was so late.

If the hotel staff had any customer services skills at all they would have provided the additional room for free or at least matched the price I was paying for the first room since I had called twice and was assured by the manager that 2 beds would be available. The next night they moved us into 1 room with double beds.

Also, the doors to the lobby are locked and you have to be let in, which made us feel the hotel doesn't feel the area is safe.

The price for the room I requested would have been a good value if they could have provided it when I checked in.

  • Stayed: August 2013, traveled with friends
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1  Thank DMTraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Having lived in this area for many years I wanted to be here when I visited friends and family. This was my first time at LivInn and I was happy with the hotel in general, the room and staff. I was greeted by Heaven at the front desk, and she was very friendly and answered any questions I had. I encountered no issues during the week I was there and will stay again.Also, the location is perfect and close to freeways to get anyplace in the Twin Cities.

  • Stayed: July 2013, traveled solo
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Thank chandra k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

This hotel was a very off mix to me. The parking lot is not in front of the entrance, so you *have* to park and walk a bit to get in. When I arrived after dark, the parking lot had a number of people hanging out smoking in it (probably at least partially because of the large number of NO SMOKING signs in the lobby and the rooms). It wasn't a very welcoming site.

But the bedroom itself was far far nicer than the price would suggest. A large, comfortable bed. Nice furnishings. A large, flat screen tv. It was actually impressive.

Too bad that didn't carry over to the bathroom, which looked like it belonged to the room's previous incarnation. It was old and small.

(As a side note, there was something weird with the wiring in the room. We had outlets stop working, and the microwave cut out after 2 seconds of use. We were only there one night and it wasn't a big deal, so we didn't even contact the front desk, but it was a hassle.)

Breakfast: I get the impression this is mainly a place for business travelers, and maybe many of them don't use the free breakfast. I know I don't when I travel on business. But on this trip, with family, I learned how convenient it can be to grab a drink and a quick bite before hitting the road. And this was the only hotel I stayed at on the trip that didn't offer a complimentary breakfast. It's not a problem, but I can see why someone traveling on vacation might value it.

It seems like the hotel is striving for more. The website is very professional, I got multiple emails welcoming me to the location and thanking me for my business. If the hotel is still upgrading, if the bathrooms and maybe the lobby get done next, this hotel will be an amazing value. Right now it's a pleasant surprise.

Stayed: July 2013, traveled with family
1  Thank CAScientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
livinngm, General Manager at LivINN Hotel St Paul East / Maplewood, responded to this reviewResponded July 19, 2013

Thank you for taking the time to write a response and let us know how we are doing. I do apologize there were people smoking in the parking lot but we are a completely NON-SMOKING hotel. We are in the middle of upgrade and doing the bathrooms in the fall. We hope to see you again soon!

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