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“Lifeguards are a nightmare and the hotel is substandard”

Venetian Indoor Waterpark
Ranked #8 of 17 things to do in Maple Grove
More attraction details
Attraction details
Owner description: The Holiday Inn & Suites Maple Grove is home to Venetian Indoor Waterpark . The Venetian features 25,000 sq. ft of water fun, zero entry levels, and two four-story water slides open Fridays 4pm-10pm, Saturdays 8am-10pm and Sundays 8am-2pm. Open to hotel guests only, four passes are issued with every room reservation. Please visit our website for specific waterpark info and extended holiday hours.
Minneapolis, Minnesota
Level 4 Contributor
32 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
“Lifeguards are a nightmare and the hotel is substandard”
Reviewed January 24, 2012

We met for a weekend get away with friends. We were scolded for our every move from the minute we entered the pool area. The rooms were the size of a full size bed (no visiting room or walking room). Furthermore the Nickelodeon theme rooms reminded me of a bunk on a cruise ship. The restaurant was embarrassing. I felt like I was back in my freshman dorm (although the cafe in my dorm may have had better food). Don't waste your money here. Checkout the Otsego indoor waterpark or MOA.

Helpful?
2 Thank HonestlyHonestly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TorgersonProperties, Manager at Venetian Indoor Waterpark, responded to this review, January 26, 2012
Please accept our apologies for your recent stay with us. Anything less than an excellent experience is failure in our view. Our entire team works very hard to provide a safe and enjoyable experience for each of our guests in the hotel and waterpark. What you describe is unacceptable. Our guests should always feel they are treated with respect and a genuine desire to be helpful and friendly. Please know that we take your comments very seriously and will review them with our team. As to your hotel room, our Kids Suite with bunk beds and playstation, although popular with a lot of our guests, did not meet your needs. We have a variety of room types and suites with different layouts. We sincerely hope that you will give us another chance to show you our hospitality and would love for you to try another type of room in the future. Please know that our goal is for each guest to have the best possible experience and we apologize that we disappointed you. Thank you for taking the time to share your thoughts so we can improve from the feedback we receive.
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35 reviews from our community

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Date | Rating
  • English first
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English first
Minneapolis, Minnesota
Level 5 Contributor
51 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
“Fun & Relaxing Waterpark”
Reviewed January 6, 2012

Liked the creative interior of the waterpark-decorated like Venice and had a peaceful feel to it even though it's a waterpark!

Visited March 2011
Helpful?
Thank jodeemol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMG, General Manager at Venetian Indoor Waterpark, responded to this review, June 20, 2012
Thank you for the nice comments about our waterpark. We paid great attention to detail while designing the park and are glad to hear you enjoyed the setting. I am glad to hear that you were able to relax while visiting us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
Level 5 Contributor
59 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Perfect for kids (and fun for adults, too)”
Reviewed November 23, 2011

There are two pools: one designed for older kids (age 6+) and another for infants and toddlers. Plenty to keep the kids busy, plus a concession stand for snacks. It also sells beer and mixed drinks for the grownups. Plenty of tables plus a small lounge area. Small arcade upstairs.

Visited November 2011
Helpful?
Thank JRVMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan, Minnesota
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“We had a great time in your lovely hotel and waterpark”
Reviewed February 2, 2010

We had a very nice time at the hotel which had very very nice and clean rooms. The waterpark was very nice with things to do, but not so big and crowded that you weren't able to find your family members in a glance. We enjoyed the parkside concession stand. However, I have to agree with the pizza comment. It was far from the best thing I have had. We will be back again and again, but will skip the pizza package.

Helpful?
4 Thank Chevy004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champlin, MN
Level 6 Contributor
108 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“Good, Bad, and Ugly”
Reviewed August 18, 2009

GOOD: The waterpark and hotel are georgeous and have wonderful access to a very large shopping and eating location int he northwest suburbs of Minnesota. The waterpark is nice with an abundance of lifeguards and has ana area for small children, older children and adults.

BAD: The waterpark is small compared to other waterpark hotels that I have stayed at in Minnesota.

UGLY: The food at the onsite restaruant was barely edible the 2 times I stayed there. Pizza is very bad and so was dinner but the breakfast buffet was ok. The elevator situation is also a problem. there is only one and it used for both guests and service so it was a long wait to use it.

Helpful?
5 Thank ChickWithAStamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maplegrovemom, Management representative at Venetian Indoor Waterpark, responded to this review, September 1, 2009
Thank you for your feedback regarding your recent stay at Holiday Inn Maple Grove and the Venetian Indoor Waterparkl. We appreciate very much the nice things that you said about our Waterpark, hotel, and location. We are constantly striving to provide the best service and product possible. Please accept our sincere apologies for your experience in our restaurant. We will share your comments with our staff and use your feedback to help us improve the service that we offer to all of our guests. Thank you very much for staying with us and taking the time to provide us with your comments and feedback.
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