Although it is a beautiful hotel and the waterpark was great! The reason we booked this hotel was because of the size of the rooms and only having to book 2 rooms for the number of people in our group.
It started with check-in, where we asked to check in both rooms at the same time since they were booked under one credit card. It was supposed to be easy for us to split up the cost in the end. Unfortunately, the front desk person only checked in one and then another person had to check the other room. Now we have two credit cards.
When I booked the rooms we booked with the breakfast included. No where in the booking online did it say that it only included 2 breakfasts per room. When booking they ask you for the number of adults and children why would it not calculate the number of guests.
We booked a queen suite, which included 2 queen beds and a single pull out sleeper in each room. That is why we booked here. The only problem was that the pull out sleeper mattress is so old that you could feel every spring in the mattress. I unfortunately was the lucky or maybe unlucky person who slept on this poor excuse for a bed. After a terrible night of sleep we realize that the front desk never gave us any breakfast coupons. We were able to obtain these from the front desk that morning and that is when we were informed that it include only two breakfasts per room, which should accommodate at least 4 people.
As for the good things breakfast was very good and our waitress was very polite. The rooms are clean and well kept. Had we stayed any longer however we would have had to request something to replace the poor quality mattress in the sleeper.
- Official Description (provided by the hotel):
- Welcome to Our Maple Grove Hotel in NW Minneapolis! Ideally situated in the heart of the Arbor Lakes Shopping and Entertainment District with easy access to I-94, I-494 and just off I-694, the Holiday Inn Hotel & Suites at Arbor Lakes in Maple Grove, MN is a beautiful Venetian-themed hotel that features grand accommodations that put you close to NW Minneapolis' most exciting attractions and businesses. Corporate travelers appreciate our Maple Grove, MN lodgings near major businesses such as Boston Scientific, Target, Cargill, Great River Energy and Medtronic. Over 1,900 square feet of meeting space, a 24-hour business center and free high-speed Internet access are provided to accommodate our guests' professional needs. Guests of our Maple Grove, Minnesota hotel enjoy visiting the Shoppes at Arbor Lakes, the Hubert H. Humphrey Metrodome, the Mall of America and the Science Museum of Minnesota in nearby St. Paul. Downtown Minneapolis offers plenty of dining, shopping and entertainment options less than 10 miles away. During your stay, we encourage you to take advantage of our hotel's Palazzo restaurant & lounge. An indoor, heated pool & whirlpool and a well-equipped fitness center are provided for your convenience, while our exclusive, indoor Venetian Waterpark is open Friday - Sunday for the best in recreation. As you plan your trip, we invite you to explore our exceptional Maple Grove, MN hotel rates and make your reservations today. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Maple Grove - Arbor Lakes
- Holiday Inn Maple Grove
- Maple Grove Holiday Inn