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“again bad management”

Buca di Beppo Italian Restaurant
Ranked #36 of 125 Restaurants in Maple Grove
Price range: $15 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Dinner, Reservations
Dining style: Casual Dining
Cross street: Main Street
Transit: Metro bus service - Maple Grove stop.
Description: Buca di Beppo is where all the residents of Maple Grove, MN head when they crave their favorite Italian entrees. Located on the corner of Main Street and Elm Creek Boulevard, lots of our guests come to us after they’ve worked up an appetite at nearby Elm Creek Disc Golf Course or Three Rivers Park. That’s because our heaping, family style helpings can handle any appetite and our guests always feel like they’re part of the family. Our talented chefs skillfully prepare each authentic Italian dish, while our attentive staff tends to everyone’s dining needs. From the moment you walk in our doors, we make you feel warm and welcome. Join us when you want to enjoy a weeknight dinner with your family, a romantic dinner for two, or want a host a big birthday bash. Your Maple Grove Buca is perfect for any occasion. Have an upcoming special occasion or event? Reserve one of our semi-private dining rooms or let us supply the catering. But why wait for a special occasion?
Reviewed July 17, 2017

food was good service was outstanding....until the end of the meal...
there were 13 ppl at our table as this was a birthday for a friend. some of us knew each other and some of us did not so at the end of the meal our tab was broken up into several checks. as some of us are rather frugal some of us had coupons some were for 15$ off and some were for 15% off...ok i will give this one we did not read the fine print on the coupon that said only one coupon per table and when we were told this by the wait staff (outstanding ppl btw) we asked for the manager (patrick). this guy is dangerous both to the future of the restaurant and to the ppl who come here. he was belligerent threatening and standoffish from the start as he approached and became instantly condescending. telling us that this is just the way it is. i did inform him that almost every other chain honors coupons per check. Olive garden does it red lobster does it even fogo de chao and they eve let you use 2 per check, he then
started waving his hands around raising his voice with check holders in his hands and managing to drop one of our parties credit cards on the floor and leaving it there. and the reason he left so fast was to get even more condescending and threatening as he came back and stood very close to me with a raised voice and presenting one of their coupons and saying "here let me read this coupon for you people". at this point he is very close to me standing over me yelling the coupons words. at this point another in our group told him to stop and he completely ignored him. i then told him to step back and he completely ignored me i again told him to step back raising my tone and volume as i was begining to feel very threatened by him. at this request he stopped talking and just looked down at me with a very threatening stance and again the other male in our party told him to stop again and was ignored and at this point i was very threatened by him and told him to step back before i stepped him back. this was a very bad experience and and a very traumatic experience for the whole group. this man needs to be removed from your restaurant especially after reviewing the other complaints on here about him. the kicker and the reason i decided to write this instead of just letting it go as we were leaving he was behind the restaurant talking very badly about our whole group and how he was going to assault me if i had said one more word....as it stands im considering contacting the police about this incident as there are many witnesses to this and this is not acceptable or professional behavior

    • Value
    • Service
    • Food
4  Thank matthew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 20 of 128 reviews

Reviewed July 12, 2017

Buca is cut up into many rooms you may even walk through the kitchen to get to your seat.
It is very load with dishes, voices, people coming and going so it is hard to hear your conversation.
The food, well I'm not sure if it is pre processed or massive prepared so it has less taste.
People must love this place because there is always a wait for a table.

1  Thank roxaneh750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2017 via mobile

We love Italian food, we are also vegetarians and have been to Italy. Love the ambiance, quirky photos everywhere, makes it feel like you are in a restaurant in Italy.
The pope room is great for large groups, one room has wine bottle ceiling. You can reserve the kitchen table for special occasions, I have uploaded a photo of our visit.

Food quality is great and portions are large. Deserts are great to. I have added a photo of their colossal brownie which will require a large family to finish it.

Call ahead and make a reservation as weekend are very busy.

5  Thank KetanDeshpandeMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2017

This place offers huge portions, the small plate is for 2-3 persons. Very loud. Service was good, they managed to accommodate our group of 26 persons!, and were able to manage the food and drinks orders. The taste was good.

Thank NFernandez_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bucalove, Guest Relations Manager at Buca di Beppo Italian Restaurant, responded to this reviewResponded July 7, 2017

Ciao! I am so happy to hear you had a wonderful time at Buca di Beppo! Thanks for sharing your experience with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2017 via mobile

Bucca's is a really fun place with family style eating. We ordered 3 small items and had a lot of food left over for our family of six. I would not recommend this place if you have a child with sensory processing disorder. It is very stimulating visually. Loved the food. Will go back.

Thank JenniferNordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bucalove, Guest Relations Manager at Buca di Beppo Italian Restaurant, responded to this reviewResponded June 20, 2017

We're so glad you had such a great time with us. We look forward to seeing you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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