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Hilton Garden Inn Minneapolis/Maple Grove
Ranked #2 of 8 Hotels in Maple Grove
Certificate of Excellence
Brandon MN
Level Contributor
7 reviews
3 hotel reviews
“Great Stay”
4 of 5 bubbles Reviewed April 23, 2012

Very nice hotel and the shuttle service was great.My only complaint was thew beakfast buffet was a little spendy.

Room Tip: The King rooms were very roomy and very comfortable
See more room tips
  • Stayed April 2012, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank DingerBrandonMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, May 9, 2012
Thank you for taking the time to review us on Trip Advisor. We are very happy you had a great stay. With regards to our Breakfast, we do offer a Breakfast Included Package online that would help with the cost of Breakfast. Check out our website for details of this package. We do all of our Breakfast Items fresh and most items are made to order. Thank you again!

Sincerely:


Mike Severson
General Manager
763-509-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Any
English first
Minnesota
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 28, 2012

We stayed here during a basketball tournament as the Hilton had contacted the coach offering their hotel as the place to stay during a tournament. The hotel was great and the breakfast which was included in the rate was far beyond anything you normally get for this price. Our only issue we had was that the hotel would not provide a separate conference/banquet room for the team to order pizza & eat together, etc. as every hotel we stay in as a team has. We had to all crowd into the lobby sitting on windowsills, etc. There were SEVEN teams staying at this hotel, too, and they advertised themselves as being team friendly and wanting our business. We also had to sign a fairly long liability waiver at check-in saying our kids would not run in the halls, we wouldn't have sporting equipment in the hotel, etc., etc.

Pool area is fairly small. Rooms are clean, spacious and comfortable. We had requested adjoining rooms & were told they could not guarantee, but we did get some. Hotel staff was courteous, but not overly helpful. Breakfast consisted of lots of different kinds of fresh fruit, toast, bagels, english muffins, cereal, juices, scrambled eggs, a meat & a hot side. Omelettes & waffles were available for an additional cost. Hotel is very easy to get to with east access to highways and shopping. It was very quiet with little noise from the highway that we could hear in our room. Our fan ran all the time, though, which maybe wasn't typical, but masked any outside noise well!

We would definitely choose this hotel again - just not for a team tournament - which is why I only gave it 4 stars.

  • Stayed March 2012, traveled with family
    • Value
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Helpful?
Thank MNOAKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, April 10, 2012
Thank you so much for your response on your recent stay at the Hilton Garden Inn - Maple Grove. Your feedback helps us grow so that we keep improving. We have recently started doing a Sports buffets that can be booked in advance in order for your teams to have a place for dinner to get together. I am also sorry that our staff didn't go over the top to make your stay enjoyable. It is our goal to make your stay a memorable one. Thank you for your kind comments about our facilities and our breakfast. We hope to see you again soon and thanks for your feedback.

Sincerely:

Mike Severson
General Manager
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East Grand Forks, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 22, 2012

Michael, I was part of the United Hardware Booking on the date listed above. I just wanted to take a minute of your time and commend you and your staff on the great customer service I received plus the excellant facilities. The service level was A+ from checkin to checkout. The rooms are very spacious with all the ammenities that we use to do business away from home. Thank you again.

  • Stayed March 2012, traveled on business
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Helpful?
1 Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, March 24, 2012
Thank you so much craig for sharing your experience on Trip Advisor. We hope to see you and our other friends at United Hardware soon!

Sincerely:

Mike Severson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
5 of 5 bubbles Reviewed March 20, 2012

I just recently stayed there and omg! It was literally the best hotel I could have stayed at! First it has wonderful staff, clean hotel rooms, No noise to disturb you at night, it's in a great location, and lastly the breakfast is completely amazing! This is defiantly the hotel that I will start staying at where ever I go. I would just like to say thank you so much for the great work Hilton Garden Inn staff and keep up the great work!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Finn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, March 24, 2012
Thank you so much for taking time to let others know about your recent stay with us! I shared your experience with our team recently and they were so excited to here. We strive on Positive feedback and want everyone that stays with us to feel the same way you did. Thank you so much and we hope to see you again when you may be in the area.

Sincerely:

Mike Severson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
on the lake, Minnesota
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
5 of 5 bubbles Reviewed February 7, 2012

We stayed at the Hilton Garden Inn for a team tournament nearby. The staff was great, quick and willing to help. The lobby was super spacious and had plenty of room to gather in the evenings. The pool was large and clean. We had a King Suite, which was more than enough space and super clean. The bedding was comfy with ample pillows. Because we were part of a group, we all received coupons for free breakfast in the morning. Made to order items were additional, but anything on the buffet was included. I'd definitely recommend this property!

  • Stayed February 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ShellisTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, February 8, 2012
Thank you for taking the time to tell others about your wonderful stay recently. We appreciate you taking the time! We are so happy to here you enjoyed our King Suites. Those are my favorite rooms! We want your team to be focused while staying with us, thus why we include breakfast for all our teams that stay with us. We hope your team did great while staying with us and appreciate you recommending our property. We hope to see you again soon!

Thank you:

Mike Severson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed February 6, 2012

While the staff at this property was very friendly and accommodating, the hotel just wasn't up to the Hilton standards. It seemed to have been poorly built, because it was very noisy. It was difficult to sleep as people were coming and going. The walls are paper thin. Things vibrate when doors down the hall open and close. It was disappointing. However, the staff was so very friendly. The driver who shuttled us was so nice. The front desk staff was also so helpful.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, February 8, 2012
Thank you so much for letting us know about your recent stay with us at the Hilton Garden Inn – Maple Grove. We are sorry to hear that your room was noisy while staying with us. Every guest deserves a great night’s sleep in our Hotel and we will do anything to make sure that this happens. Our staff works very hard to control noise during our quiet times. We are more than willing to put you somewhere within the hotel so you are able to enjoy your stay. I’m sorry we failed at that during your recent stay. We loved hearing that our staff was friendly during your recent stay. I will for sure share that with the front desk, our shuttle drivers, and the staff in general. We once again apologize for your disturbances during your stay and hope you give us a second chance. Thank you for letting us know of your concerns and praises!


Sincerely:


Michael Severson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorhead, Minnesota
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 1, 2012

Our hockey team recently stayed at the Hilton Garden Inn at Maple Grove and it was great. I would highly recommend any group, especially sports team to give it a shot. They catered to the boys on our hockey team, and gave them us an extra room to keep the hockey equipment in. The staff at the hotel were extremely friendly, the food was good, and there was plenty of room for the parents to socialize. We were 1 of 3 teams staying there, along with an entire volleyball team.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Skvalevog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mseverson, General Manager at Hilton Garden Inn Minneapolis/Maple Grove, responded to this review, February 2, 2012
Thank you for taking time to let everyone know that we can cater to Sports teams as well as the Corporate Clients. Your team was a pleasure serving. We are so happy to hear about our Friendly staff, great food, and that you had enough space to socialize as well. Bernie, our Sports Sales Manager loved working with you and we hope to see you again really soon. Thank you again for letting others know about your recent stay.

Mike Severson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis/Maple Grove

Property: Hilton Garden Inn Minneapolis/Maple Grove
Address: 6350 Vinewood Ln N, Maple Grove, MN 55311-3639
Phone Number:
Location: United States > Minnesota > Maple Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Maple Grove
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Minneapolis/Maple Grove 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Maple Grove/Minneapolis hotel in Northwest Minneapolis, Minnesota is close to the Shoppes at Arbor Lakes, many local businesses, Rush Creek Golf Club, and the National Sports Center/Schwan's Super Rink. Guest rooms boast complimentary WiFi to help you stay connected while away as well as refrigerators and microwaves for your convenience. Enjoy a meal at The Garden Grille & Bar or unwind with a drink at the Pavilion Lounge. Relax by the indoor pool or keep up with your routine in the fitness center. Hilton Garden Inn offers you all the amenities you need for a successful trip away. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis/Maple Grove Hotel Maple Grove
Hilton Maple Grove
Maple Grove Hilton

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