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“This hotel is totally OVER RATED!”

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Best Western Hotel & Restaurant
Ranked #7 of 16 Hotels in Mankato
Reviewed July 8, 2014

I reserved this hotel based on the reviews on this site... but it was disgusting. The room smelled musty, the carpet and furniture were grimy, the sheets looked slept in, and my friend's bed had black specks under the sheets - those are the prime signs of bed-bugs. Yuck. We were there 5 mins then left. We highly recommend the Marriott instead...that is where I am typing from!

  • Stayed: July 2014, traveled with friends
    • Value
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2  Thank Pam U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this reviewResponded July 11, 2014

Pam,
I apologize that the room did not meet your needs. I did go and check the room after you left and want to assure you that the room did not have bed bugs and that we did have Pest Control come in and inspect it to confirm that. We do not take those words lightly. The bed had been made up with clean sheets. It has been very humid and so until the air-conditioner is turned down more to meet your comfort some of the humidity could of settled in the room. We have had so much rain and moisture.

We try very hard to meet the needs of our guests and supply superior customer care and a quality product. Our staff did try to offer you a different room which you declined which is your choice. We did return your money.

Again I apologize and appreciate your input.

Arlene Herzberg
General Manager

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220 - 226 of 283 reviews

Reviewed July 2, 2014

My wife and I stayed at this hotel during our daughters college orientation. The room was clean, the breakfast was good, and the location was near the school. The pool area was huge and had a small arcade, so when we visit her in college it will be the perfect place to bring our son. We will be back!

  • Stayed: June 2014, traveled with family
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1  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

The room was very clean. The lobby was also clean and was very pretty. The pool area seemed nice, too. Breakfast was good, and I appreciated how they offered both the Star Tribune and the local paper complimentary. The high-speed internet was easy to use.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Best Western
Thank Nathaniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

A wedding in our family brought the whole clan to Mankato for the weekend. We are a rowdy bunch who like to have a few cocktails. The staff at the Best Western was smart enough to put us away from the visiting softball and wrestling teams that were also staying there. Good move! Our two parties never interfered w each other.

Clean rooms, accommodating staff, and a bartender who put up with our nonsense up until closing time (which was too early - 1am)...PLUS excellent pizza delivery service and the location in relation to downtown Mankato was superior. A+++ all the way around!

Room Tip: Book far out in advance. It looks like this place gets pretty busy.
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
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Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014 via mobile

Stayed here during a softball tournament. Was in room 183 by door C. Arrived early and wanted to check in early due to weather. Was told my 'assigned' room was "still dirty". Nice to know but perhaps the phrase 'not ready' is better. Was accommodating and got us in.

The room was clean and well put together. Bed and pillows were very comfortable. Did not use the reclining chair.

Hotel is going through renovation/updating. More like the BW Plus/Premier hotels but no elevator to meet ADA standards.

Did not use their breakfast buffet as it ended to early for me, 9:30 am ends.

The fridge is good size, bit larger than dorm size. Micro is small but does the job.

Would stay there again for the value.

Stayed: June 2014
Thank susan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2014

The non-smoking room smelled bad - like stale smoke. The window curtains had several holes including one that I could put my hand through. This place needs a remodel fast. Other than that, the staff was great, the pool is nice, breakfast was adequate.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Warren V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this reviewResponded May 28, 2014

Thank-you for sharing your experience with us. It continues to help us improve. I apologize for the odor you encountered in your room. There is an outside door close to the room you stayed in and sometimes people will step out that door and smoke and then that smell gets carried into the room through Heat/Air Conditioning unit or if the guest has the window open. We are trying to make that area a non-smoking area but as you experienced we need to monitor it more closely and pay more attention to the details in the room. Specifically the curtains which have been replaced.

Thank-you,
Arlene Herzberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

First appearance was great, online photos appealing; staff wonderful when checking in; then disappointment set in: room dirty in corners, and in bathroom; lumpy recliner; older scuffed furnishings; cold pool and sauna. Was told upon checking out, the first floor rooms are the newly remodeled, hadn't gotten to second floor. That would have been acceptable if room was spotless, it was not.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank Marilea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this reviewResponded May 28, 2014

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We keep the temperature of the pool and whirlpool at temps recommended by Nicollet County. It is surprising how just the air temperature effects how it feels. We are continuing with our design upgrades. All of the rooms did get new granite vanities, new lighting. The hallway walls have been redone and we are receiving our new hallway carpet today. We will continue to make it a nice place to stay. Your concerns with the cleanliness of that room have been discussed directly with the individual involved. Your input is greatly appreciated. Your positive comments help us to give pats on the back to the staff who work really hard also.

Thank-you,
Arlene Herzberg
General Manager

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel & Restaurant

Address: 1111 Range St, Mankato, MN 56003-2214 (Formerly BEST WESTERN Hotel & Restaurant)
Phone Number:
Location: United States > Minnesota > Mankato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mankato
Price Range: $82 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel & Restaurant 3*
Number of rooms: 145
Official Description (provided by the hotel):
When you demand only the best, but at a price that doesn't break the bank, only this Mankato hotel will do.Mankato hotels are not created equally, and it can be tough to decide where to stay. There are many reasons guests keep returning to this Mankato hotel. A great location, competitive price, and large indoor heated pool are the makings for a fantastic getaway. Our Mankato hotel regularly caters to large sports teams. If you're in town for a game or event, look no further. Enjoy a daily, complimentary hot breakfast buffet featuring sizzling hot eggs, breakfast meat, fluffy waffles or pancakes, flaky pastries, cereals, yogurt, and 100% Arabica coffee and chilled juices.Other hotels in North Mankato simply can't compete. We're located close to the Caswell Sports Complex and Verizon Civic Center. Some guests are in town for the MN Vikings Training Camp, the famous Mankato Marathon, or to check out Big College Town in the tri-college area. We've got you covered.Business travelers also frequently call this Mankato hotel their home away from home. Employees of the Taylor Corporation, Carlson Craft, Kato Engineering, and Kaye Corporation are just a few regulars. You'll feel right at home in the comfortable, spacious rooms that are perfect for longer stays.This Mankato hotel boasts unbeatable, friendly service. You'll be treated to only the best in customer service and amenities. After all, everyone deserves to be pampered and spoiled while traveling. BEST WESTERN is a gem in Mankato, and you'll be glad to stay with us.Of course, Minnesota also features stunning natural beauty. Nature lovers are delighted at the incredible vistas. Enjoy the best of the city and country in this college town, where kicking back and relaxing is taken seriously.Reserve your upcoming stay at BEST WESTERN Hotel & Restaurant and get ready to be spoiled! ... more   less 
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Also Known As:
Mankato Best Western
Best Western Mankato

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