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“Wow....I should have gone with the previous reviews”

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Best Western Hotel & Restaurant
Ranked #7 of 16 Hotels in Mankato
Hudson, Wisconsin, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wow....I should have gone with the previous reviews”
Reviewed October 13, 2013

We booked this hotel as it was one of the only ones available in Mankato for Family Weekend at the college. For starters....it was hard to determine where the lobby was from the outside. Our room was ok, but the heater/ac didn't really work that great. The pool/pool area....well the a/c was on and it was freezing. The pool was cold and when we asked the front desk to turn it off, it took them forever. The floors outside the pool area were so cold it was like walking on ice. I nearly fell 10+ times. The sauna wasn't working. The hot tub/whirlpool was warm but the jets didn't work. The breakfast....well, for a hotel that was basically sold out, the staff were no where prepared for the number of guests to be eating. We waited for sausages, eggs, bread, milk, juice, plates, silverware, pancake batter(the handle was broken and they attempted to fix it 3 times). And the a/c was on full force, blowing extremely cold air over the seating area, and the food when it finally came out got cold as we walked to the tables, due to the temperature in the pool area. What a disappointment. I am not sure where the "Remodeling" was going on per the sign, but I can make them a list for the future. People, please read the reviews and listen to them. I wish I would have, but I needed a room for me and my family. I should have booked in St. Peter. The extra drive may have been worth it this time.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank Riknemsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this review, October 15, 2013
We appreciate hearing your thoughts regarding your stay. We understand your concern about where to enter the hotel. We are in the process of refurbishing the outside of our hotel and will be taking the sign that says “Best Webster’s” (which is the name of our restaurant) off of the drive up area because it does tend to distort people.

Obviously there was a problem with where the temperature was set in the pool area. We go from one day warm and need air and the next day cold and need heat. Our staff thought they were heating up the area and in reality they were cooling it down. I apologize that they did not get it corrected.

Please know that your comments have been addressed and steps are being taken to ensure these types of issues are handled on a preventive basis. We hope you will stay with us again the next time you are in town.

Arlene Herzberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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NORTH BRANCH
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 23, 2013

Our daughter and son in law had their wedding reception here following the ceremony at Gustavus Adolphus College in St. Peter. Nice sized space for the reception - plenty of room for dancing, plus set up for comfortable seating for 200. Buffet dinner was very good. They had a poolside social hour prior to the reception, and there was ample space and seating for that as well. These tables were still up Sunday morning, so our group was able to eat the complimentary breakfast in this area, and had room for many people to eat and visit. Very large pool and surrounding area. The hotel is older, but they are in the process of doing some remodeling. We are not from the area, so it was very handy to have the reception at the same place we were staying. We had reserved a block of rooms, but we were scattered throughout the large hotel - not sure why, and it was fine, but would have been fun to have our rooms closer together. I would recommend this hotel for a wedding reception - easy to work with and the perfect size and space for a group of 200.

  • Stayed September 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank 185juliem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepy Eye, Minnesota
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

Where the heck is the entrance? There’s a restaurant on the ground floor of the same building. Someone’s clever use of the hotel’s names in the restaurant’s name – and the absence of the hotel’s name at what looks like a hotel entrance, made us drive around the entire building in search. Once inside, it appeared the staff was mostly in training, but they had good hearts about the guests. The pool is awesome big, indoor and laid out for gatherings and lounging. The whirlpool, elevated next to the pool looked like it could accommodate a party too. The rooms were standard issue, though included some nice, unexpected furniture: a recliner. Travel date: August 14, 2013.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 19, 2013

Would definately recommend this hotel to any one visiting Mankato.We invited our local family to come and use the pool. The children all had a wonderful time. From check in to check out, a perfectly comfortable stay. Service was the best.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this review, August 28, 2013
We appreciate the positive comments. Please come and visit us again. You will see an entirely new look in our pool area. We will finish up the new paint by September 6th.

Arlene Herzberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontiac,Mi., United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

great place to stay during Sturgis bike week. stayed in cabin 25 and loved it! food in lodge was the best! will stay again next year for the rally! great location to start from. Rushmore, Custer, Badlands, Deadwood, Spearfish, Sturgis ,Devils Tower, Sundance.

  • Stayed August 2013, traveled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this review, August 28, 2013
I appreciate you taking the time to place a review. However, your review would be for a different Best Western out in South Dakota. We do appreciate all of the motorcycle riders that do come through our area on their way to Sturgis. Hopefully if you stayed with also your stay was just as enjoyable.

Arlene Herzberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2013

Good room great staff easy access to good food and drink. Bridget was great.Works too much...but she was there whenever I needed something.I will be going back there next week for a night or two.And if I'm ever back in St. Cloud Mn. I know where to stay.

  • Stayed August 2013, traveled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this review, August 28, 2013
We do appreciate the positive remarks for I’m assuming the Best Western in St. Cloud. Hopefully you stayed at our property also on your way through and had as great an experience.

Arlene Herzberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, United States
1 review
Reviewed August 13, 2013

The staff, the room, the bed, all excellent! The best was the pool very clean, up to 6 feet deep could swim in it had a wonderful time there. The pool was the best we have ever experienced in all the motels we have ever stayed at. Just the Best!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CozyStay55, General Manager at Best Western Hotel & Restaurant, responded to this review, August 28, 2013
Thank-you! As a Best Western we are always making new additions and changes to our hotel to meet the needs of our guests. We have a lot of Design upgrades that we are currently working on that we are very excited about. We hope you will come back and see us again soon so you can enjoy them. We are currently redoing our pool area. I think you will like the changes.

Arlene Herzberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel & Restaurant

Property: Best Western Hotel & Restaurant
Address: 1111 Range St, Mankato, MN 56003-2214 (Formerly BEST WESTERN Hotel & Restaurant)
Phone Number:
Location: United States > Minnesota > Mankato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mankato
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel & Restaurant 3*
Number of rooms: 145
Official Description (provided by the hotel):
When you demand only the best, but at a price that doesn't break the bank, only this Mankato hotel will do.Mankato hotels are not created equally, and it can be tough to decide where to stay. There are many reasons guests keep returning to this Mankato hotel. A great location, competitive price, and large indoor heated pool are the makings for a fantastic getaway. Our Mankato hotel regularly caters to large sports teams. If you're in town for a game or event, look no further. Enjoy a daily, complimentary hot breakfast buffet featuring sizzling hot eggs, breakfast meat, fluffy waffles or pancakes, flaky pastries, cereals, yogurt, and 100% Arabica coffee and chilled juices.Other hotels in North Mankato simply can't compete. We're located close to the Caswell Sports Complex and Verizon Civic Center. Some guests are in town for the MN Vikings Training Camp, the famous Mankato Marathon, or to check out Big College Town in the tri-college area. We've got you covered.Business travelers also frequently call this Mankato hotel their home away from home. Employees of the Taylor Corporation, Carlson Craft, Kato Engineering, and Kaye Corporation are just a few regulars. You'll feel right at home in the comfortable, spacious rooms that are perfect for longer stays.This Mankato hotel boasts unbeatable, friendly service. You'll be treated to only the best in customer service and amenities. After all, everyone deserves to be pampered and spoiled while traveling. BEST WESTERN is a gem in Mankato, and you'll be glad to stay with us.Of course, Minnesota also features stunning natural beauty. Nature lovers are delighted at the incredible vistas. Enjoy the best of the city and country in this college town, where kicking back and relaxing is taken seriously.Reserve your upcoming stay at BEST WESTERN Hotel & Restaurant and get ready to be spoiled! ... more   less 
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Also Known As:
Mankato Best Western
Best Western Mankato

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