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“worst customer service i've ever had.” 1 of 5 bubbles
Review of Hilton Garden Inn Mankato Downtown

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Hilton Garden Inn Mankato Downtown
Ranked #2 of 16 Hotels in Mankato
Certificate of Excellence
Albert Lea, Minnesota
1 review
“worst customer service i've ever had.”
1 of 5 bubbles Reviewed September 20, 2010

room was dirty, did not get what i had reserved, no supplies in room like toilet paper or coffee. front desk was rude.

  • Stayed September 2010, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank nursekimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    243
    122
    46
    26
    14
See reviews for
118
83
15
181
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Austin, Texas
Level Contributor
180 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed August 29, 2010

A newer and nicer HGI. We stayed two nights and used two conference rooms and were quite pleased with the place. LCD projectors were not great, but all in all, would return. In house restaurant was fine for breakfast and there are restaurants within walking distance.

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2ta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stack16, Manager at Hilton Garden Inn Mankato Downtown, responded to this review, September 1, 2010
Thanks for taking the time to write. Olives is the premier restaurant in Mankato and we are proud to have them located in our hotel. We have addressed the issues with the projector
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, IL
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed April 11, 2010

The HGI Mankato features a great location, very good workout room, friendly staff and all you would expect from a new hotel. And yet with this newness comes some oddities, such as a room heating/cooling system that is activated by movement in the room. We checked in to a room that was 83 degrees. It took nearly an hour to get the room comfortable. And apparently we do not toss enough in our sleep, because the system shut down regularly through the night, making the room again, unbearably hot. And this was in early April. I could not imagine staying here in the summer.

  • Stayed April 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cresheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, April 5, 2011
Thanks for your comment, and please be advised the situation with the HVAC has been resolved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 12, 2008

I got the best night's sleep that I ever have in a hotel. The beds were so comfortable! You could actually adjust the softness. And the pillows - they were fluffy and wonderful. Overall, the hotel was wonderfully decorated. Being just a few years old, it was tastefully decorated (a rare find in hotels). I also appreciated that the shower head was high enough that it didn't stream into my face. The only negative piece was that to get to the hot tub you had to walk within view of the check-in counter and the restaurant on the first floor. And the heater never shut off - it was always blowing either hot or cold air. But it did act as white noise, which can be nice in a hotel. I'd definitely recommend this place to anyone!

  • Liked — The comfortable beds
  • Disliked — The location of the hot tub
  • Stayed October 2008, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank islandinthemist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed November 2, 2008

After reading other reviews, I was expecting a great experience, but I have to admit that the property and staff exceeded even my high expectations.

The property common areas were tastefully done, and well maintained. The room was wonderful, with comfortable beds and bedding. I booked with a "bed and breakfast" rate, and their version of breakfast was a combination buffet and cooked-to-order breakfast that was wonderful.

The staff, from check-in to check-out and every encounter in between, was unfailing polite, helpful and accommodating. I don't know if it's their management or training, but many things are definitely "right" at this property!

By the way, the in-the-room workout equipment is a nice bonus, as I'm not a big fan of using the common workout facilities. I just requested it at the front desk, and it was delivered while I was out of the room at a conference.

I can't think of a single thing I'd change...a nice departure from the average hotel experience these days! I'm not sure when my travels will take me to Mankato again, but I definitely know where I'll be staying when I do.

  • Liked — Super comfortable beds
  • Stayed October 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PrairieWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed October 19, 2008

best beds you can get in a hotel room that costs less than $ 100 a night .check i n and out smooth . lcd tv . large number of cable channels . refrigerator and microwave . limited number but great exercise equipment . service at bfast slow but they new it and gave us one of the 3 for free. would stay at this hilton again before the conrad in chicago. ps this place does have coffee in the room . across the street from the altell center .

  • Stayed October 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank jajones42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2008

I am a frequent traveler all over the united states. I was down in Mankato Minnesota and stayed at the Hilton garden inn. Even thogh I am a platinum member with Marriot and stay at marriot hotels, I was shock and amazed on how well this hotel was operated. Spacious rooms, friendly staff, clean and organized, and most of all service. I am a gold member with Hilton and this is the best Hilton brand hotel i have stayed at. I have stayed there 4 times already and now its my olace to get away from Minneapolis. To the management and staff, Great Job and a sincere thank you.....I will be back......!

  • Stayed May 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank travelmyself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mankato Downtown

Property: Hilton Garden Inn Mankato Downtown
Address: 20 Civic Center Plz, Mankato, MN 56001-7777
Phone Number:
Location: United States > Minnesota > Mankato
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mankato
#6 Family Hotel in Mankato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mankato Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Mankato Downtown hotel is ideally situated in the heart of Mankato, MN across from the beautiful Minnesota River. Rising in the Mankato skyline as an architecturally prominent building and connected to the Alltel Center through an indoor skyway, the Hilton Garden Inn Mankato Downtown Minnesota hotel offers close proximity to a number of events and top venues within the city. From Minnesota State University hockey games to concerts and expos, our hotel provides professional service and a welcoming atmosphere to all guests during their stay.Our 9 story facility offers 3,000 square feet of flexible meeting space, with each room equipped with state of the art audio/visual equipment. From video conferencing to in house meetings, at the Hilton Garden Inn Mankato Downtown Minnesota hotel our facilities and meeting planners will provide you with all of our meeting and catering needs.With our full-service restaurant, Olives, serving Mediterranean and American cooking, guests at the Hilton Garden Inn Mankato Downtown Minnesota hotel will find an atmosphere which enables them to unwind and relax to a lighter modern approach to the culinary arts. Serving breakfast, lunch, dinner and catering our entire banquet and meeting room events, there will be no need to look further than within the doors of our Hilton Garden Inn. ... more   less 
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Also Known As:
Hilton Garden Inn Mankato Downtown Hotel Mankato
Hilton Mankato
Mankato Hilton

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