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All reviews foot ceilings pool area hot tub king room newer hotel restaurants and shopping clean rooms in town housekeeping staff fitness center great hotel would definitely stay here again the breakfast area pillows wake couch refrigerator
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Reviewed May 16, 2019 via mobile

Stopped here on our way up north. Incredibly clean and nice hotel!! Staff is friendly, room is spacious. Close enough to restaurants and the highway. Very pleasant, highly recommend if you are in the area.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Mindymanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandHotelsMankato, Front Office Manager at Holiday Inn Express Hotel & Suites Mankato East, responded to this reviewResponded May 19, 2019

Dear Mindymanley,


Thank you for your honest review of our hotel! We are glad that you enjoyed our spacious rooms, our location and our team members. I would like to share with you that if you are an IHG rewards member we do offer a special program called IHG Your Rate. 'Your Rate' allows you to book a lower rate than a non-IHG member. We do also offer other discounts through the college or different companies. We hope that you are able to take advantage of some of these great deals on your next visit.

We look forward to seeing you soon!

Best Regards,

Tiffany G.
GSM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

Clean rooms, mostly nice staff. Pool area was another thing. If you have rules you need to enforce them. Kids with life jackets jumping in and out of the hot tub. Kids throwing balls back and forth between the pool and hot tub. Most of the time the pool was filled with kids and no adults. When we went to the front desk to ask for extra pillows the lady questioned why we needed them and was rude about it telling us we had enough in our room. When we check out I spoke with the lady on duty who asked us to contact the hotel guest relations manager which we will be doing. Overall it was an average stay. Very loud hotel though. You can hear people in rooms several doors down.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandHotelsMankato, Front Office Manager at Holiday Inn Express Hotel & Suites Mankato East, responded to this reviewResponded May 19, 2019

Dear Julie D,

Thank you for taking the time to give a review of our hotel. We apologize for the inconveniences during your stay with us. All of our guest's are very important to us, so we appreciate you letting us so we may look into it further and take appropriate action where needed. We would love if you gave us another chance. Again, we appreciate and value you taking the time to put in a review. We hope that you stay with us again and I am glad to have had the opportunity to have you discuss this with me in further detail, I appreciate it.

Sincerely,

Tiffany G.
GSM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2019

We stayed on an apparently busy weekend with our 3 kids and another family of 4. Ended up getting 3 rooms for the 2 families as only King-bed rooms were available--had a roll-a-way bed brought in--clean, comfortable rooms. Breakfast was definitely lacking, but I guess..it's free. Location is on outskirts of town so quiet and convenient, just a short drive from Mount Kato.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandHotelsMankato, Front Office Manager at Holiday Inn Express Hotel & Suites Mankato East, responded to this reviewResponded May 19, 2019

Dear Maria F.,

Thank you for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We apologize for the issues you have encountered. We appreciate feedback that we receive, both positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2019

My stay during February 2019 included a pre-trip email with the hotel's manager, Mr. Burke. He was helpful, professional, and very responsive to my questions and request. I highly recommend staying at this hotel as you will be well taken care of.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Rooms
    • Service
Thank Tricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jet19812605699, Front Office Manager at Holiday Inn Express Hotel & Suites Mankato East, responded to this reviewResponded February 16, 2019

Dear Tricia,

Thank you for your wonderful review. We agree that Gerry who is our General Manager, does take great care of our guests! We look forward to your next visit.

Sincerely,
Tiffany H.
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2018 via mobile

Living on the road is tough already....
I just had to get a room, to get out of the truck to stretch out.....
Nice room... good Location.... Comfortable...
Location is good, but kind of confusing to find the entrance into the parking lot, but after going around the block, I spotted it... very tight parking lot. The Hotel Front desk lady was nice. She was very helpful as she answered my questions and cleared up the confusion....
But all in all, I would stay here again.....

Date of stay: September 2018
Trip type: Traveled on business
Thank S4514YLashleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandHotelsMankato, Front Office Manager at Holiday Inn Express Hotel & Suites Mankato East, responded to this reviewResponded October 5, 2018

Dear Ashley B.,

Thank you for sharing your feedback with us about your stay, we are pleased your stay was very good! We hope you come back again soon and we will provide you with great service! Just to share with you if you become or already are an IHG Reward Member you may ask for a special rate! Take care and thank you again!

Sincerely,

Tiffany H.
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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