We began our relationship with Manhattan Beach Lodge (MBL) in 2007 when we made a deposit to have our fall 2008 wedding there. At the time of the deposit, MBL was under the ownership and management of a husband and wife team. Although our communication was minimal in 2007, we were happy with the service being provided. As we entered the spring of 2008, our wedding plans kicked in and we began regular communication with MBL and were informed that ownership and management had changed. This began a period of very disappointing service. Phone calls were not returned and nobody seemed to be in charge of the actual coordination of our fall wedding. For weeks we asked for assistance and communication and received excuses and pass the blame. After several disappointments, my fiancee's father finally felt the need to contact the investment team who owned MBL because we feared that our wedding, which was only a few weeks away, was in danger of being a complete failure. We do not know what went on behind the scenes, but we assume we were one of many complaints made during the spring and summer of 2008 that led to a drastic change in management than began in the fall. Just a matter of days before the wedding, the management team from the Whitefish Lodge and Suites took over our wedding and provided an absolutely perfect wedding weekend at the Lodge. Our ceremony and reception were held at MBL and our guests also stayed in building for the entire weekend. The event coordinators from Whitefish Lodge and Suites were amazing and provided the highest level of service in the few days leading up to the wedding and exceeded our every expectation. It is our understanding that the Whitefish Lodge and Suites team in now operating the Manhattan Beach Lodge on all levels and doing a superb job. We visited MBL just a couple of weeks ago and observed a clean and well maintained building, a friendly and courteous staff, and a continued drastic improvement on every thing that 2008 provided. Before taking the other 2008 reviews to heart for MBL, please visit the reviews for Whitefish Lodge and Suites. You will see that the Whitefish team does an outstanding job and undoubtedly will provide this same level of service at MBL. We will be forever grateful to the new management team for providing our 150+ guests with a memorable weekend at the Manhattan Beach Lodge.
- Official Description (provided by the hotel):
- Let the natural beauty of the woods and waters take you back to a quiet and restful place. At Manhattan Beach Lodge, nature will surround you inside and out. Relax in our locally crafted pine furniture and enjoy great sunsets and fireside dining in our full service restaurant and lounge. ... more less
- Also Known As:
- Manhattan Beach Hotel Manhattan Beach