I have stayed at Caribou Highlands several times in the past and while knowing what to expect (nothing special, but cheap and located near the mountains for skiing/boarding), my experience this past weekend was extremely poor. Upon checking in, it was clear that something had gone wrong with our reservation, resulting in the desk agents trying to charge us nearly double what was quoted when I made the reservation over the phone. After arguing for several minutes, they finally agreed to honor their original quote and we settled into our townhouse for the weekend. The townhouses are definitely much nicer than the main lodge, which is complete with some peeling wallpaper in the hallways and ridiculously outdated and unkempt furniture and accommodations. Aside from a barely working drain in one of the two showers and a broken DVD player, we were pretty happy. The fact that they pass off the hotel as "ski-in, ski-out" is ridiculous. We had to crawl through waist-deep snow to reach the entrance to the access run, then climb over a literally 8-foot wall of ice before strapping on our boards while sitting in the middle of the run. The access run then flattens out so much at the bottom, that you have to take off your board and walk the last 300 yards to the closest chairlift. To add to our initial unhappiness with the accommodations, the spa near the townhouses was closed for the second time for our biannual trip to Lutsen. When we checked in, we were told the hot tub would be opening on our last day, but it ended up being closed for the entire weekend. All of these things would have been forgiven until the day we checked out at which point, an extremely rude desk manager basically accused me and my party of "sneaking" my dog into the resort and our townhome for the weekend. When I tried to explain to her that I had made it very clear when I made my reservation over the phone that we would have a dog and would need a pet-friendly townhome, she accused me of lying, said that the employee who made my reservation had worked there for years and would never make a mistake like that, and made it clear that any error in the reservation was mine and mine alone. I have never been treated like that by any company that is supposedly in the hospitality industry. I am extremely disappointed in my stay at Caribou Highlands and I will NEVER be staying there again. It's a shame that they were willing to treat me in such a way that they were able to get their extra $60 out of me (the pet fee that she charged to my credit card after I checked out without my permission), but they have lost my business forever (and we usually stay there 2-3 times a year with about 12 people every time we go to Lutsen). I would NEVER recommend this place to anyone and I will definitely be spending my money at Lutsen Resort or Eagle Ridge in the future.
- Official Description (provided by the hotel):
- Welcome to Caribou Highlands Lodge on Lutsen Mountains, Minnesota's and the Midwest's largest ski destination located at the tallest mountain in the Midwest. Caribou Highlands is Minnesota's favorite ski resort. Our location nestled in amongst the Sawtooth Mountains just one mile inland from Lake Superior's North Shore, offers great views and a unique ski experience. Where else can you get big skiing and enjoy the unbroken Lake Superior horizon at the same time.The mountain views as enjoyed from our lodge rooms, condos, townhomes and spacious four-bedroom Poplar Ridge log homes are magnificent. Take the mountain gondola to the top of Moose Mountain and enjoy the breathtaking vistas of wide open water of Lake Superior.A Minnesota Family Ski ResortOnce you arrive at Caribou Highlands family ski resort in Lutsen, you'll find so much to do that there's no need to drive further. We have many resort activities that are offered as complimentary guest services, and are included in the very popular Explore! program. One of our most popular activities is the Mountain Kids Camp where kids are entertained with games and activities that are both challenging and fun. With so many choices of activities, it's nice to know there are also many ways to relax. There are three spa areas at the resort and an indoor pool. ... more less
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- Also Known As:
- Caribou Highlands Hotel Lutsen
- Caribou Highlands Resort