I recently booked a 2 night, 2 day ski and stay package at Lutsen for 2 adults. We arrived Monday night. Tuesday morning we went to pick up our lift tickets only to have them tell us that our reservation was not made correctly and was not in the system as a "ski and stay" package deal.
Really long story short - they charged us full price and did not refund us any of our money. No matter who we talked to, they could not change our reservation to what it was suppose to be, they could not discount our tickets, they refused to try and help us out in any way. They just kept telling us "that isn't how it works." This turned out to be the most expensive ski vacation of my life and needless to say I will never go back to Lutsen ever again. I could have booked a trip out west to a much nicer resort for the price this trip cost me.
The people who work there are not helpful at all and totally unwilling to fix their mistakes or make up for a wrong they did.
I would not recommend Lutsen for anyone. You are better off going to Montana.
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