Although the room was adequate, the service was deplorable. Over 1/2 of the lobby lights were turned-off (intentionally) --even over the stairwell going to the 2nd floor. No replacement of soap or shampoo the second day. I tried to reach the hotel operator at 9 PM one evening, no one ever answered the phone after 2 attempts. The breakfast food was terrible -- no attendant anywhere to ask questions, including the front desk. The biggest issue was checking out -- my business trip was shortened by one day so I checked out one day early. After waiting for the front desk clerk (I swear I woke her up ringing the bell) -- I was told the computer system was down and I was promised a copy of the bill the next day -- wrong. After waiting a week -- no bill -- I went on-line to look at my American Express transaction and discovered I was charged for all 3 nights, not 2 nights. I called the night clerk and was promised a call the next morning by the manager the next morning -- that didn't happen. I called the manager and was told the system was still down and a credit could not be issued until my story was verified. Somehow they managed to process the charge but could not get to anything that verified I checked out a day early. Terrible, terrible experience. My suggestion --spend the extra money to stay in a properly run facility. This place is run like a hobby -- not a business. How anyone could possibly recommend this place is beyond me. Oh yeah, I forgot another interesting point,one of the staff members had no problem letting his dog run loose in the lobby -- not once but twice during my stay. Truly a unique experience --- we'll see if they man-up to my departuring a day early -- somehow I doubt it.
Tim Loden --
- Official Description (provided by the hotel):
- Asteria Inn & Suites offers affordable comfort as one of the best hotels in Long Lake, MN. Great location, affordable, and pet friendly, we have it all. The Asteria Inn & Suites provides easy access to Minneapolis without a metropolitan price. Less than 20 miles from the city center, our spacious hotel rooms feature popular amenities like free Wi-Fi, in-room mini kitchenette, work desk, and ironing facilities. All of our guests are welcome to partake in a complimentary hot breakfast or to de-stress with a dip in our pool or soak in the hot tub. A business center is available for those who need to work on the road. For luxury lodging without a five star price, we remain one of the most affordable hotels inLong Lake, MN, and the greater Minneapolis area. We are proud to be one of only a few pet friendly hotels in the area. ... more less
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