I'm not usually one to write a bad review. We were staying here in a large group for a youth hockey tournament. We were invited last minute to this tournament, so we booked late, the hotel wouldn't honor the group rate. By its self, not a big deal, but, my line of thinking is that with this large group of hockey families had filled their hotel, I would think that they would be interested in helping us out a little bit. There were plenty of rooms left, just didn't seem to care.
Next issue, we were given a smoking room which would normally be ok, but the odor was pretty strong, the people before us must have been smoking cigars in the room. Our youngsters asthma acted up pretty bad. We brought it up at the desk, apologized, and asked what could be done, because the room wasn't going to work with the asthma, so I asked if i could pay for a room upgrade. The hotel clerk didn't say a word, she walked away, came back, and handed us a can of febreze. I couldn't even get enough of a conversation to get the room upgraded, so I walked away from the desk, and called the hotel by phone, then I was able to pay another $20 on the rate to upgrade.
Lastly, The last night, we were discussing the extra 45 bucks on the room rate, and we were told that there is a discount advertised right on the website for 20% off for US Hockey Team members. I brought this up to the clerk, in front of several people, she giggled about it and said, "I know its on the website, but we just don't honor that offer"
I after interacting with several staff members, I got a feeling that they just didn't care too much.
So I did some digging, and I found on some other sites, reviews that consistently said similar things, that its a nice place, but if any issues arise, don't count on any interest in the staff to help you out.
with the large number of hotels in the immediate area, I would have to suggest finding a different one. The service issue really turned me off, and i would especially think that might be a little too much of a risk to take with large groups such as ours.
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