My husband and I booked our wedding reception 13 months out at the HI – Lakeville for our 360 person guest list.
Four months before our wedding, we found out that I need to have and eye surgery at the Mayo Clinic that will make a SERIOUS dent in our finances – AKA the wedding budget!
So, we decided to cut the guest list down significantly (by 90%) and have the wedding at a smaller, more intimate venue.
We informed the HI – Lakeville more than 100 days out. We knew we would loose our $900 deposit, but the worse was yet to come.
Because our cancellation didn’t happen 180 days prior to the event (that’s 6 months!), we are still required to pay the $4,000 food and beverage minimum on top of the $900 deposit.
Talk about a low blow!
Now, our contract did state this fact in the fine print… but, seriously? Where’s the human compassion? The Customer Service? How about meeting us in the middle?
I’m sorry, but many people plan an entire wedding in less than 6 months. And this hotel is a beautiful facility, with a great location, and a wonderful restaurant/catering partner. It’s not like they couldn’t book the room. And do they really need that money more than we do?
Bottom line, we are completely disgusted with the “fine print” excuse of the HI – Lakeville. So, if you plan on booking an event there, make sure you mind is made up because there is no room for error.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn(R) Lakeville, Minnesota Hotel!Of all Twin Cities hotels, the award-winning Holiday Inn(R) Hotel Lakeville, MN offers the most appealing accommodations for guests of any agenda. This hotel's location near Mall of America, just 15 miles away, attracts shopping fans, and Twin Cities businesses bring corporate guests, too. If you're looking for area hotels near Mall of America or the Twin Cities, opt for our Lakeville, Minnesota hotelLeisure travelers appreciate this Twin Cities hotel's location near popular area attractions. Not only is our hotel near Mall of America, but we're also just 25 minutes from downtown Minneapolis and St. Paul. Valleyfair, the Minnesota Zoo, Buck Hill Skiing, Canterbury Park, county fairgrounds and the Minnesota Twins are also nearby.This always accommodating Lakeville Minnesota hotel, just off I-35, is close to St. Paul River Center and the Minneapolis Convention Center, ideal for those attending conventions. We offer event space, perfect for meetings or Lakeville weddings, and a Business Center. It's hard to find other Twin Cities hotels with this many corporate options.Whatever brings you to the Twin Cities area, this hotel's location in Lakeville, MN promises the ultimate in convenience and quality service. Unlike many hotels in Lakeville, MN we boast an indoor water park, perfect for the kids. Choose a name you can trust and stay at the Holiday Inn(R) Lakeville, Minnesota hotel.Features An indoor water park, free Wi-Fi and convenient access to the Twin Cities, Buck Hill, Valleyfair, the zoo and Mall of America make the Holiday Inn(R) Lakeville hotel the best among area hotels. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Minneapolis-Lakeville
- Holiday Inn Lakeville
- Lakeville Holiday Inn