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“Ok place to stay”

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AmericInn Hotel & Suites Inver Grove Heights
Reviewed March 19, 2014

The hotel has been under construction for at least a year. The walls are very thin so you can hear everything going on in everyone elses room. They have a pool and a decent breakfast bar in the morning. Bring ear plugs.

  • Stayed: March 2014, traveled on business
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Thank SandraJ998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Manager at AmericInn Hotel & Suites Inver Grove Heights, responded to this reviewResponded March 23, 2014

Thank you for your comments. We are upgrading the hotel to better serve the guests. The upgrades will be done by May 2014.

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201 - 207 of 234 reviews

Reviewed February 22, 2014

I had an excellent experience at the AmericInn Hotel in Inver Grove Heights, MN. The staff was very friendly and helpful. I used the shuttle to pick up my sister at the airport. My hotel room was clean and the price very affordable. The complimentary breakfast was very good with either biscuits and gravy, or make a waffle and all the other continental items available. I never used the pool, but it looked clean and up-kept. It was always warm in all the hallways and reception area. I highly recommend this hotel.
They currently are renovating some of the rooms which means they care for the upkeep. There was some minor noise during the day with the construction guys, but that was only after 9 a.m. and they were done at 5. And this will be a temporary matter, of course.
Thank you AmericInn staff for a nice 2-day stay!

  • Stayed: February 2014, traveled with friends
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Thank Leeta1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Manager at AmericInn Hotel & Suites Inver Grove Heights, responded to this reviewResponded February 24, 2014

We are very pleased that you enjoyed your stay and that you are happy with the remolding we are in the process of doing. Thank you for staying with us and look forward to your future stays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

Claimed there was a shuttle service to the mall of America. This was a big reason for choosing this hotel. They shut it down due to weather. My issue with this is that every other hotel was running there shuttles. The weather wasn't bad. The other major problem was the lack of any staff that could actually make a decision. We were told there was no one in charge until Monday. What kind of establishment has no one in charge on the busiest days of the week for a hotel? Apparently this one. Still waiting for a resolution from corporate on this issue.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with AmericInn Hotels and Suites
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven V, Manager at AmericInn Hotel & Suites Inver Grove Heights, responded to this reviewResponded February 11, 2014

Thank you for your comments. I apologize you had a bad experience with the shuttle service. During bad weather the safety of our guests and staff come first. Please give us another opportunity to exceed your expectations.

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Reviewed January 15, 2014

The front desk person was quite crabby with the kids who were gathered in the lobby area - she shouted at them that they were too noisy (at 5:45 pm). We had just returned from a game and were getting ready for dinner. (They were not unsupervised.)
They also accused parents and kids (part of two different hockey teams) of "breaking" the pool when in fact, those kids and parents (neither team) were not even IN the pool area at the time. The front desk person accusingly said - twice - "are you sure? Neither of you know the people in the pool area now? Those aren't your kids?" (As if I was lying??)
We were NOT the only guests staying in that hotel (even though she said, "we only have hockey teams here") and should not have been treated with such complete disrespect. We made sure ALL of our children were within the guest rooms after quiet hours.
If the staff are going to be so cranky to hockey teams, you shouldn't allow any to stay there.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Manager at AmericInn Hotel & Suites Inver Grove Heights, responded to this reviewResponded February 17, 2014

Very sorry to hear about the crabby staff. We will be going through training on how to handle issues like those. The staff will learn to allow guests to be a little noisy at between certain hours.

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Reviewed December 23, 2013

The location of the hotel was very good for us. We only stayed one night and it happened to be the night that the compressor shut down setting off the fire alarms which were very piercing and alarmed for a long time. I am assuming this is a rare occurrence.
The room was clean and the bed was very comfortable.
The breakfast was great.
I would stay there again.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with AmericInn Hotels and Suites
Thank Joanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

Overall was OK. One of our 3 rooms (the late arrival)was canceled without them notifying us. They knew full well the other party was arriving late. No notification, very inconvenient on subzero weather on a Friday night.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

We stayed for 2 nights on a Christmas shopping trip. We got a reasonable rate and avoided the crowds by keeping away from the vicinity of Mall of America. It's convenient to a freeway and there are several dining options nearby. The lobby was undergoing a remodeling, and the furniture and mattresses while not brand new were in good shape. The room door and bathroom fixtures showed their age, however. Towels were fine, and the room was very well cleaned.

At check in we had to ring for service, then return to the desk and ring again for a different clerk to move us when the heater in the first room started up with a loud noise that didn't go away until it was fully warmed up. The second room was fine, although in both cases the heaters had been left completely off despite the zero-degree outside temperatures. The hallways were adequately heated.

Our new room warmed up right away. It was spacious and pretty quiet despite being near the elevator, across from the temporary breakfast room and in the same hallway as a school group!

The room door did not always latch without help. The windows appear to fully open, but I didn't try it in the cold. The breakfast selection was adequate; a waffle maker and biscuits & gravy in addition to the usual items. There were shortages of some items the first morning when the high schoolers all came through at once. A housekeeper sat in the hallway outside the room each morning eating her breakfast in view of the guests.

The pool was not too cold and the whirlpool not too hot, and there were plenty of pool towels available.

Overall, this AmericInn met all our needs. There is room for improvement in the staff. They are friendly, thorough and efficient, but could step up the professionalism a bit. I would certainly stay again.

  • Stayed: December 2013, traveled with family
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Thank CorpsofDiscovery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AmericInn Hotel & Suites Inver Grove Heights

Address: 5861 Blaine Ave, Inver Grove Heights, MN 55076-1401
Location: United States > Minnesota > Inver Grove Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Inver Grove Heights
Price Range: $114 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Hotel & Suites Inver Grove Heights 2*
Number of rooms: 80
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