I love Emily's bakery goods, breads, cakes, pies, donuts. It's local at its best. I avoid the deli area. I have tried 3 times the deli area for different things and have been greatly disappointed in the rudeness of the counter people: Once I asked for soup and the counter person took great pains to remind me they close in 10 minutes and it took forever for them to fetch it. It was cold. I got a deli tray for a funeral and when I stopped to pick it up early I was rudely told it wouldn't be ready for a while. When trying to pinpoint the time it would be ready they told me it would be ready when the order slip told them (noon instead of 10). Final time was ordering a sandwich. It seemed no one wanted to be bothered to make said sandwich. So, Emily, if you're listening, please tell your staff to lighten up, appreciate the customers, and do what they're supposed to be doing when they're working. They're driving me away!