We were coming up to Grand Rapids for a wedding. We got 2 rooms adjoining because we had 6 children aging 7months to 12 years. First we got our room keys and they are actual keys, not key cards. so I have 4 sets of keys that I have to not loose. Then to open the door you have to have 2 hands. You have to turn the key push a button and then turn the knob all at once. So we get in the room and open the curtains and there is mold on the ceiling right above the window, not to mention the mold all around the top of the shower in the bathroom. We could not get the door open and the staff were very rude in helping us get the key's working. We only got 1 towel and washcloth in the room. So we asked for more towels since we have 6 kids in the room and they were very rude. Like we were interrupting them. Oh heaven forbid she should pick up the phone to call housekeeping while she is stuffing her face at the front desk. Sorry but I worked in a hotel and you never eat in front of guests at the desk. They also have pool side rooms and you have people running from rooms to the pools all night long and no one in the pool supervising. I wouldn't even stay in there with the kids in the evening. I came back in the morning when everyone was still passed out. Oh and if you ask for pool towels you might get some evil looks, because OMG it is just to much trouble for them to go get some when they are being paid to do that very thing.
All in all the stay was NOT good. They were very rude and the rooms were pretty gross!! I would never ever stay there again!!!! My mother-in-law and sister-in-law had the same experiences. None of us will ever stay there again!
- Official Description (provided by the hotel):
- Nestled against a backdrop of timber, near area lakes and a lodge like feel, the Sawmill Inn Hotel and Conference Center will make your stay comfortable & relaxing as well as affordable.Over the years, we have attained a widespread reputation for first class dining, extraordinary customer service, quality and value. Approximately 100 full and part time people are employed at the Sawmill Inn, many have been with us for over 20 years. As a cohesive and accommodating team of professionals, we are here to provide you the type of service you deserve.With all of the amenities we have to offer, comfortable rooms, wonderful food, a team of service professionals and a unique and charming northwoods décor, we are dedicated to make your stay relaxing and enjoyable.Whether you enjoy “outdoor” activities like golfing, fishing, hunting, skiing, snowmobiling, hiking or boating...or you're the type who prefers the quiet comfort of simply relaxing by the pool, or unwinding in the sauna or whirlpool ... the Sawmill Inn is the place to stay!124 Rooms including six suitesFree use of AnyTime Fitness Coffee Makers / Hair DryersMicrowaves / Refrigerators(deluxe, king & suites only)High Speed InternetPet FriendlyVideo Game ArcadeGuest LaundryDry Cleaning ServiceRoom ServiceFree HOT Breakfast Monday-FridayPoolside, Poolview, Deluxe & King RoomsSuites12,000 sq. ft.Indoor Recreational Area. Relax in our climate controlled indoor domed pool and recreation area featuring a sauna, whirlpool, heated swimming pool and plenty of room for lounging. As the old adage goes, "Location, location, location," and when it comes to special events, we would definitely agree. ... more less
- Also Known As:
- Sawmill Inn Of Grand Rapids Hotel Grand Rapids
- Sawmill Hotel Grand Rapids