Great decor and physical character, but the most consistentently uncaring staff at any of the fifty or so hotels I have stayed at in the last year. This iconic hotel is doomed unless it picks up it's act. I stayed in a very cold room with poor plumbing and ate bar food that was more expensive than the excellent food I ate at the Sheraton in Duluth the night before.
In every contact with staff I was made feel like they were doing me a favor by helping me. Poor, unreliable internet access with no in-room instructions. I have a strong connection to Northern MN so was inclined to embrace this place but had worst hotel experience in the one years in travel across the US, UK, Greece and the Middle East. Does not deserve it's current Trip Advisor rating.
- Official Description (provided by the hotel):
- Nestled against a backdrop of timber, near area lakes and a lodge like feel, the Sawmill Inn Hotel and Conference Center will make your stay comfortable & relaxing as well as affordable.Over the years, we have attained a widespread reputation for first class dining, extraordinary customer service, quality and value. Approximately 100 full and part time people are employed at the Sawmill Inn, many have been with us for over 20 years. As a cohesive and accommodating team of professionals, we are here to provide you the type of service you deserve.With all of the amenities we have to offer, comfortable rooms, wonderful food, a team of service professionals and a unique and charming northwoods décor, we are dedicated to make your stay relaxing and enjoyable.Whether you enjoy “outdoor” activities like golfing, fishing, hunting, skiing, snowmobiling, hiking or boating...or you're the type who prefers the quiet comfort of simply relaxing by the pool, or unwinding in the sauna or whirlpool ... the Sawmill Inn is the place to stay!124 Rooms including six suitesFree use of AnyTime Fitness Coffee Makers / Hair DryersMicrowaves / Refrigerators(deluxe, king & suites only)High Speed InternetPet FriendlyVideo Game ArcadeGuest LaundryDry Cleaning ServiceRoom ServiceFree HOT Breakfast Monday-FridayPoolside, Poolview, Deluxe & King RoomsSuites12,000 sq. ft.Indoor Recreational Area. Relax in our climate controlled indoor domed pool and recreation area featuring a sauna, whirlpool, heated swimming pool and plenty of room for lounging. As the old adage goes, "Location, location, location," and when it comes to special events, we would definitely agree. ... more less
- Also Known As:
- Sawmill Inn Of Grand Rapids Hotel Grand Rapids
- Sawmill Hotel Grand Rapids