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“Cheap and convenient”

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Grand Portage Lodge and Casino
Ranked #1 of 1 Hotels in Grand Portage
Reviewed January 13, 2014

This place is located near the marina which means an early departure to Isle Royale is easier. More amenities, like running water, compared to tenting/ backpacking, but I wouldn't go barefoot on the carpet.

This place fills fast due to lack of other lodging options in the vicinity. We ended up in a handicapped room since it was all that was available with reservations made two months in advance. There was also an annual classic car show the coming weekend.

Room Tip: The handicap room is located overlooking the parking lot, but still a ways from the door.
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  • Stayed: August 2013, traveled with friends
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Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 - 156 of 227 reviews

Reviewed November 27, 2013

Awesome stay, cheap rooms, pool, sauna, cheap restaurant, helpful frondesk, casino and safe place to go.... Wide parking lot, few steps from the store but they also have mini store inside the establishment. Nice staffs that help you with your needs. they have bar too!

  • Stayed: December 2012, traveled as a couple
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1  Thank debra b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

Just wanted to start by stating my girlfriend and I are probably the least pickiest people around and we have been too many hotels over the years and this is the first review I have ever wrote on ANYTHING. First off, we arrived around 6pm on November 7th to check in, however upon arrival was told that the restaurant was currently closed as well as there was no water in any of the rooms due to a water pipe break. We were both looking forward to a decent supper and instead we're told "there's pizza and hotdogs in the casino". I wasn't too upset as I understand things happen and it wasn't anyone's fault that the water pipe bursted. However, while checking in we were told the manager was looking into a discount for the people who booked rooms due to the inconvenience. That was all we heard about this discount, I wasn't expecting a free room but maybe I discount or at least a breakfast on the house the following morning. The last straw came the following morning when we checked out. The clerk asked us if we wanted to keep the room on the credit card we provided or pay cash. We paid cash for the room and went on our way without evening an apology regarding having no water and the restaurant being closed. On our way home I checked our bank account to see how much money we spend and there was this $97 charge that we knew he didn't make. We called our bank (TD) and was advised that the front desk at the hotel out the charge through on our account. The room was only $66 so I don't even know where the $97 came from and still don't know. We called the hotel and advised them that we were charged twice for the room and was met by a "we can't help you". We then asked to speak with the manager and was met with women who needs to be retrained in customer service. My girlfriend attempted to explain the situation and was interrupted with a rude tone saying "well if you would just let me explain". We were told that this charge was a "hold" incase the room was damaged and that the "hold" SHOULD be removed in 7-10 days. We tried to tell her that the money was taken out and she just kept saying "I can't help you" like we were inconveniencing her and that was it of our great help. What if we needed that $97 in our account to pay bills, groceries etc? We would have to wait 7-10 days to get that money back?Now every other hotel I have ever been to takes your credit card the night before when you check in and asks you if you want to leave the room on the card or pay. And I have never heard of a this hold being reimbursed 7-10 days later for possible damages. We were in room 105, walk down the hall and check the room. So now we are watching our account for this money to magically reappear. We have stayed at this hotel many times for the years as it's only 40 minutes from home and offers a nice overnight getaway, however we will never step foot or spend another penny in that place after our experience and great customer service. It seems like there is a trend on here regarding there customer service. Now most of the employees were pleasant enough, but when you have a problem or need assistance, they can't be bothered with you. As I said that is the last time we attend there for everything and after we old out family members who are also regular guests, they have no boycotted the place as well. Free advice, if your traveling through the area spend the extra 40 minutes and stay in Thunder Bay or Grand Marais. This place definitely needs new management.

  • Stayed: November 2013
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5  Thank Beaners21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

My sister and I stopped here on the first night of our drive around Lake Superior. We wanted to stay in Grand Marais but everything was booked. We are not gamblers so the casino did not interest us. The front desk attendants were king enough to tell us about a friday night special that would significantly lower our rate from $125 to $89. However, in order to get this rate we had to go over to the casino and sign up for a free casino membership. We did this, lugging all our stuff with us, and then got yelled at by the casino floor manager because you can't have luggage on the casino floor. We got back to the front receptionist only to learn that the casino lady had not given us the right coupon so they sent me back to the casino to get the correct one. This is a ridiculous check in procedure. Other than that, the room was clean and comfortable and we had a nice view of the lake that we paid $10 extra for. Even though we had a nonsmoking room it is impossible to get in and out of the hotel without smelling like smoke. We did not eat in the restaurant while we were there and the pool was closed.

  • Stayed: September 2013, traveled with friends
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2  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

A hellish week so comically awful I expected to be surprised by a hidden camera crew! The restaurant was closed for days because of a sewage back-up in the kitchen. Does it get any more disgusting? But based on the reviews of this "restaurant" by others, I think this may have been good fortune. The pool/sauna area were also closed (for three weeks!) due to maintenance issues as were the restrooms in the lobby. And there was no hot water in the rooms either! Does anyone even attempt to maintain this place? The front desk staff acted like I was a bother to them any time I spoke to them. Trying to get help from management was impossible. I was passed back and forth from one manager to another, obviously none of them wanted to take any responsibility for unacceptable conditions in which they expected their guests to stay. The casino was a bit of an improvement over the hotel. Most of the time the customer service rep was nowhere to be found, but the security at the door was quick to call the floor manager to fill in. In fact, it seems like security and the floor manager were the only ones who even knew the first thing about customer service! They went out of their way to greet and assist people as they came in the doors. The casino itself was ok. Mostly just penny slots cloaked in a thick haze of smoke. There is no safe haven from the smoke either. It's in the casino, the lobby, the halls of the hotel and the bathrooms. It was even smoky in the elevators! Probably the worst part of this whole ordeal was that with all of the problems going on in the hotel area, never did anyone make any attempts at trying to make it a better experience for me. They seemed to have no interest whatsoever in trying to make it right. I guess repeat business is just not important.

Room Tip: If you want a good room, go somewhere else!
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  • Stayed: September 2013, traveled solo
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3  Thank NotGatheringMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

This hotel was clean and fairly quiet. Ask for a room on the lakeside. It is worth the extra few dollars. All staff was friendly and helpful. Only exception was in the dining room. Asked for a booster seat for our granddaughter. The waitress brought one then set it on the floor as we were short a chair at our table. We had to take a chair from a nearby table ourselves. They have a smoking and non-smoking section. There is not a divider so the non-smoking area was very smokey.

  • Stayed: August 2013, traveled with family
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3  Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

I was in the area doing some lettering on a dive boat. It was a long hot day, and I decided to get a room for heading back. This is the only place to stay, not because it's so awesome, but because it is literally the only place to stay. I definitely got that impression from the staff and wait people in the restaurant. Was looking forward to a hot shower and a good nights sleep. When I was checking in, I heard somebody asking about the hot water in a particular room, they said it would be operational in about 20 min. I paid no attention and went to my room to take a hot shower and hit the rack. no hot water! I called the front desk and they said the entire hotel was out of hot water and it would be an hour or two before it was fixed. no apologies, no free meal, and that's just the way it was. So I took a cold shower and went to bed.the pool and hot tub were still not operational.

If I have work again in the area I will probably stay in grand Marais and drive to grand portage.

  • Stayed: September 2013, traveled on business
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2  Thank Nathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Portage Lodge and Casino

Address: 70 Casino Dr, Grand Portage, MN 55605-4403
Location: United States > Minnesota > Grand Portage
Amenities:
Bar / Lounge Beach Casino and Gambling Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Grand Portage
Price Range: $39 - $75 (Based on Average Rates for a Standard Room)
Number of rooms: 100
Also Known As:
Grand Portage Hotel Grand Portage

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