A hellish week so comically awful I expected to be surprised by a hidden camera crew! The restaurant was closed for days because of a sewage back-up in the kitchen. Does it get any more disgusting? But based on the reviews of this "restaurant" by others, I think this may have been good fortune. The pool/sauna area were also closed (for three weeks!) due to maintenance issues as were the restrooms in the lobby. And there was no hot water in the rooms either! Does anyone even attempt to maintain this place? The front desk staff acted like I was a bother to them any time I spoke to them. Trying to get help from management was impossible. I was passed back and forth from one manager to another, obviously none of them wanted to take any responsibility for unacceptable conditions in which they expected their guests to stay. The casino was a bit of an improvement over the hotel. Most of the time the customer service rep was nowhere to be found, but the security at the door was quick to call the floor manager to fill in. In fact, it seems like security and the floor manager were the only ones who even knew the first thing about customer service! They went out of their way to greet and assist people as they came in the doors. The casino itself was ok. Mostly just penny slots cloaked in a thick haze of smoke. There is no safe haven from the smoke either. It's in the casino, the lobby, the halls of the hotel and the bathrooms. It was even smoky in the elevators! Probably the worst part of this whole ordeal was that with all of the problems going on in the hotel area, never did anyone make any attempts at trying to make it a better experience for me. They seemed to have no interest whatsoever in trying to make it right. I guess repeat business is just not important.
- Also Known As:
- Grand Portage Hotel Grand Portage