the hotel is ok - nothing special, but comfortable. As others have noted, the lobby is smoky and could use some renovation. The restaurant though, is where the troubles really start! We stayed overnight here enroute to another destination, as it is virtually the only place north of Grand Marais that was on our way. It was a Friday night, which may have been our misfortune. Everything was very busy with weekend gamblers. At 7PM, we were told that there would be 30 minute wait; ok, we'll go to the casino for few minutes. No, the pagers do not work in the casino! This alone makes no sense - discourages patronage there. So - we waited. And waited. And waited. By the time we were seated at 9PM, we had visited the Trading Post up the road for a viable alternative, pitched a fit (or two) with the hostess, and learned more than we ever wanted to about their seating priorities. Bottom line, in our opinion, the restaurant is there to serve the gamblers, typical hotel guests do not make the radar. Beyond that, whomever actually makes seating decisions (not the hostess) appears to have no management or people skills - we saw too many interactions with guests and employees to believe otherwise.
Within the restaurant, the non-smoking and smoking sections are separated by only two steps - smoking above the non - so the entire place is essentially smoking. Add to this uninterested servers (by 9PM, perhaps they were tired. This is the "official" closing time - but there was still a line of folks waiting), mediocre, high-priced food, and the result is memorable evening for all of the wrong reasons.
Don't make our mistake; drive further, or find another route - it's just not worth it.
- Also Known As:
- Grand Portage Hotel Grand Portage