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“New Neat and Clean” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson Fergus Falls

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Country Inn & Suites By Carlson Fergus Falls
Ranked #2 of 7 Hotels in Fergus Falls
Hamden, Connecticut
Level Contributor
323 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“New Neat and Clean”
5 of 5 bubbles Reviewed August 7, 2013

My wife and I stayed at this Best Western as a way-stop on our recent out west. We found the place to be neat and clean and the staff to be well orginized and polite. Who could ask for more? This is all one floor too.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OldeBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFFmgr, General Manager at Country Inn & Suites By Carlson Fergus Falls, responded to this review, August 14, 2013
Michael,

Thank you for your kind words. To avoid any confusion for future guests, please note we do actually have two floors with an elevator for easy access.

Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    95
    70
    36
    13
    8
See reviews for
78
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81
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Minneapolis, United States
1 review
3 of 5 bubbles Reviewed July 29, 2013

While the hotel and accomodations are very nice, the customer service is poor. The staff were hard to catch and when was able to speak to someone, was treated like I was bothering them and there was little attempt to help with questions/issues. Common response was either they didn't know or that I would have to check back at another time to get the information.

  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Barb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolos, United States
1 review
2 of 5 bubbles Reviewed July 29, 2013

Very, very rarely do I have differences of opinion with management on matters, as I run my own business and understand their role. However, there were differences in this case, and the manager handled them very poorly. In addition, the room furnishings were worn and threadbare - of much lower quality than the hotel's price would suggest. I have 30 years of business travel, and this is one of the very few hotels to which I would not return.

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ronald O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 28, 2013

The hotel itself is clean and well kept, but the staff is sorely lacking in customer service training. From the desk not being staffed, to our children being told to leave the pool and intentionally not given towels, to no one willing to be accountable and resolve problems, it was so below expectations there isn't a rating for it.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFFmgr, General Manager at Country Inn & Suites By Carlson Fergus Falls, responded to this review, July 30, 2013
Brian, Thank you for the compliments regarding cleanliness of our facility. More importantly please accept my apologies for the apparent lack of customer service. We hosted 5 baseball teams this particular weekend. Several were respectful and well mannered. Unfortunately we did experience some issues with late night running in the hallways and as you well know, the kids in the pool were unattended. When we closed the pool ten minutes early that evening due to several customer complaints of reckless behavior and inappropriate conduct, we were required to fish over a dozen towels out of the pool and whirlpool. It is truly unfortunate that many guests who were here experienced these noise issues. Although we had extra staff on hand that evening they were often times addressing customer concerns away from the lobby, including an adult Frisbee game in the hallway. Thank you again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albertville, Minnesota
1 review
5 of 5 bubbles Reviewed July 22, 2013

The staff at this place is very friendly from the moment you walk in until you leave. Room very clean and bed very comfortable. They have a program called "Guest of the Day" which is neat. If you get it you get a room up-grade, basket of treats in your room, special parking space and a free drink at the bar! I will definitely stay there again if I am in the Fergus Falls area. Hopefull I can be the "Guest of the Day!"

Room Tip: I have only stayed here once so no tip...my room was quiet, clean and comfortable so I hope all of t...
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lori V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrance, California
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

This is a lovely hotel and convention center in Fergus Falls. The reception was very nice and accommodating last minute room changes. We reserved two rooms, one convenient to pool and the other with outside view as I do not care for chlorine smell from pool. The pool area is quite nice. We were upgraded to a mini suite which was very large and comfortable with separate living room area with flat screen. The bedroom area was quite large with King bed and flat screen. The third area contained a desk and refrigerator and dressing area. The fourth area was the large bathroom. Very spacious accomodations and perfect for our three day stay. Only negative was the noisy air conditioner in both rooms. The restaurant had a very nice menu but since we were visiting relatives in area, did not visit. The complimentary continental breakfast was adequate and the fresh berries and yougurt were a nice touch to the usual B/W fare.

Room Tip: Get pool side rooms only if the chlorine smell does not bother you. I prefer outside rooms. Pool roo...
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsg33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, Belgium
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed July 16, 2013

On our way from Montana to Minesota, this was just a convenient stop. The hotel that we preferred was completely booked, so this was the 2nd option.
The convention center is well indicated, but it was difficult to see that the entrance of the hotel was at the same location (we were not the only ones that drove to the wrong side of the building).
There was only 1 lady at the front desk and at that time of the day, that was not enough to keep up with everybody that wanted to check in.
Rooms were ok. Not really a place you want to spend more time than needed.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peterpoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Fergus Falls

Property: Country Inn & Suites By Carlson Fergus Falls
Address: 925 Western Avenue, Fergus Falls, MN 56537-1023 (Formerly Bigwood Event Center & Hotel)
Location: United States > Minnesota > Fergus Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Fergus Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson Fergus Falls 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Best Western Fergus Falls
Fergus Falls Best Western

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