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“Resort Owner Lacks Customer Service!”
Review of River Point Resort

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River Point Resort
Ranked #4 of 35 Specialty Lodging in Ely
Certificate of Excellence
Reviewed August 23, 2008

I could not agree more with the previous reviewer. Ely and the Boundary Waters are gorgeous and a must see. However, Steve the owner of the River Point Resort was rude and less than accommodating. He changed his pet policies after we booked our stay, he yelled at us for asking questions, and he had a fit about returning $12 for a canoe we did not rent. The complete lack of customer service from Steve was enough to severely taint our trip and I would NEVER return or recommend River Point Resort.

  • Stayed: August 2008, traveled with friends
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3  Thank Soilie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quietriver, Owner at River Point Resort, responded to this reviewResponded November 26, 2010

To accommodate the needs of the traveling public who desire a Pet Free facility, River Point Resort has been Pet Free for almost 20 years. A responsible pet owner always determines if a facility is pet friendly, or not, prior to securing a reservation so that their vacation is a positive experience for both them and their pet. Unfortunately, this guest either did not read guidelines provided related to pets, did not inquire about it at the time the reservation was made, got this property's guidelines confused with another that allowed pets, or an individual within the group brought their pet without informing the party contact person who made the reservation that they intended to bring a pet. Out of fairness to all other guests who desire a pet free vacation, or who have a pet, but left it at home and adhered to the pet policy, it would be irresponsible to change a published policy to accommodate a guest who brings a pet unannounced or who "sneaks" a pet in. Ely does have pet kennel choices which guests of River Point that elect to bring their pet have utilized. It is always an option, but should be reserved in advance of arrival to make certain that space is available. Reasonable dialogue did occur with this "repeat" guest, who had stayed at River Point in a prior year, regarding the pet which they brought on this vacation. However, because the Pet Free policy was upheld and the pet had to be kenneled elsewhere, this guest erroneously perceived that “customer service” was lacking related to their pet and to the canoe. We invite them to make another return visit to River Point Resort in the near future to again enjoy one of the most beautiful spots in the North Country. For additional information, refer to the Frequently Asked Questions link on the website.

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69 - 70 of 70 reviews

Reviewed June 2, 2008

The River Point Resort near the town of Ely in northern Minnesota had supposedly won some awards, so we booked a week in one of their cabins. It quickly became apparent that Steve and Jane, the resort owners, might well have given inordinate attention to the magazine editors, grantors of awards, etc., because customer service to us (and other guests on the resort that week) was so terrible as to ruin our hard-earned and much anticipated vacation in the beautiful northwoods of northern Minnesota. After asking around in the local area, our terrible experience was apparently relatively common. We received lots of "knowing smiles" and sympathetic concern as we related the problems we had at this resort. The resort owners appeared to be very callous and uncaring once they had our credit card account. There was even a ceramic jar at the counter upon checkout that said "This jar contains the ashes of complaining customers". Enough said !!!
By all means, go enjoy Ely, Minnesota and the Boundary Waters Canoe Area as it is truly God's country. But I would avoid River Point Resort and trust that you will likely have a much better, much more relaxing and much more fulfilling vacation experience with any number of much more accommodating resort facilities in this beautiful area.

  • Stayed: July 2006, traveled as a couple
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4  Thank BHappy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Point Resort

Address: 12007 River Point Road, PO Box 397, Ely, MN 55731
Location: United States > Minnesota > Ely
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #4 of 35 Specialty Lodging in Ely
Number of rooms: 33

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