We planned a Saturday night stay here for 22 people, 5 families. I would say it was a good experience but not excellent.
We arrived before check in, around 2 pm to use the waterpark and 1 of the 5 rooms was ready. We used this room to get the majority of us ready and hang out at the waterpark before the rest could check in at 4 pm. The line for check in was very long at times and some in our party waited until 4:30 to check in to avoid the rush. Our last family checked in at 4:30 and the front desk commented that not all the rooms in the hotel were even ready at that point. Seems a little odd since check in is 4 pm.
Our room was spacious (2 queens) and clean, although the carpet seemed worn in our room and in the hallways on the 4th floor. One of the beds in our room was extremely squeeking, thankfully we were only there 1 night.
The waterpark was PACKED. We overheard some lifeguards saying it was sold out. While the waterpark is nice, it could use a good cleaning and more seating/tables. Our seating area in the waterpark used to be the shower area. All the kids in our party seemed to enjoy themselves (ages from 2-12) and the large hot tub was great for adults too. Our children did have some "coughing" problems from the chlorine levels in the hot tub on Sunday as a previous reviewer states. We were ready to go home at that point, so we just packed up and left. The locker rooms really need a good cleaning as well. Nothing bad, but just a little more attention is needed. We ordered 3 pizza's for our group at 5:15 on Saturday night at the waterpark food stand and they said we got the last pizza's of the night. Food was what your would expect for a waterpark, but we did enjoy they serve pitchers of beer/pop. There were also plenty of towels for use too.
Breakfast buffet Sunday was good, kids ate free, buffet was $10 for adults. Everything was hot and tasted good. Scrambled eggs, waffles, french toast sticks, fresh fruit, bacon, sausage, pastries, etc... There were some confusions with our bills, but the staff was nice about getting things sorted out. It was also nice they put our large group back in a section together.
What keeps this from an excellent rating? While the staff seemed friendly, the building itself needs some cleaning and maintance upkeep, especially in the waterpark. Some paint chipping in the waterpark area, good scrubbing of the floors and some dingy and worn carpets/floors in the hallways. Also, this is MN in the middle of winter, people want to go to a waterpark to escape it and I think a waterpark/hotel would be a little more prepared to handle being "sold out" on a Saturday.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Wild Woods Waterpark Hotel. Home of one of the largest Indoor Water parks in Minnesota! Our full-service hotel is a new facility located minutes from Graco, Great River Energy, Albertville Premium Outlets, Lowes, Cabelas, Cargill, Siemens, Sci-med and Ramsey Industrial Park. Our guest rooms are well-outfitted for the traveling executive, including a spacious and well-lit work area, and Corporate QUIET Floor. Our on site lounge and restaurant, the Mississippi Valley Grill and Bar, is a great place to relax and enjoy dinner in a Northwoods atmosphere. In-room dining is available 7 days a week. The waterpark takes you back to the River Town of old. With three water slides, a lazy river, basketball water court and a child's play area, there is fun and variety for all ages. The waterpark is open daily in SUMMER. WATER PARK HOURS: SEPTEMBER through MAY: Mon. Closed, Tues. Closed, Wed. Closed, Thursday 4pm-9pm, Fri. 4pm-10pm, Sat. 8am-10pm, Sun. 8am-9pm. Call for availability we are open for some school vacations! The conference/ meeting area features 7 breakout rooms with multiple room combinations and up to 120 people for general sessions, parties and/ or receptions. Our constant caring team is empowered and dedicated to providing you with a memorable experience. ... more less
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- Also Known As:
- Holiday Inn Minneapolis Nw-Elk River Hotel Elk River
- Holiday Inn Otsego Mn
- Otsego Water Park