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“Better than expected”

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Country Inn & Suites By Carlson, Elk River
Ranked #1 of 3 Hotels in Elk River
Reviewed June 20, 2014 via mobile

We purchased our stay through hotwire.com & wasn't sure what we were getting until after hitting submit! I'm surprised this was only a 2 star hotel as I believe it's better than that. Free internet, free parking, free breakfast & a pool, everything we look for in a hotel. The TV was a bit small, but not a big deal. The breakfast was good & plenty. I would definitely stay here again.

Stayed: June 2014, traveled with family
Thank gustafson6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded June 24, 2014

gustafson6,

Thank you for taking the time to write about your recent experience with us. We are really pleased that you enjoyed your stay, and that you were pleasantly surprised at the amenities and value we offer. We look forward to seeing you again, should your travels bring you back to the Elk River area.

Sincerely,
Cheri Singleton
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 - 135 of 175 reviews

Reviewed April 7, 2014

We booked through Hotwire which rated this property as a 3 star. Although in 1998 it very well might have been, it certainly isn't now. Outdated, dirty and obviously lacking the TLC and investment to keep it current. Not at the standard of any of the previous Country Inn and Suites we've stayed at.

Not sure where the other reviewers stayed, but it wasnt here.

Stayed: April 2014, traveled with family
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded April 19, 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

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Reviewed April 7, 2014

My wife and I arrived here late on a Friday night, without a reservation. The attentive and congenial front desk person, Joel, couldn't find us a single king. But he quickly put us in a ground floor, easily accessible non-smoking double queen. The facility, in general, and our room, in particular, were very nice -- clean and well-kept. Our room did strike us as sparsely furnished; not a complaint, just an observation. It had everything we needed for our short overnight stay and we slept great. We experienced maybe the least outside noise of any hotel we have ever stayed in. We needed to get going fairly early on Saturday morning, but we did take advantage of the free breakfast before we left. The breakfast buffet was solid, with several nice offerings - scrambled eggs, biscuits and gravy, make-your-own waffles, cereals, fresh cut fruit, bagels and sweet rolls, and some very good coffee. On the way out, I grabbed a complimentary chocolate chip cookie from the jar in the lobby! We would definitely stay here again. One note: This hotel does not allow pets.

  • Stayed: April 2014, traveled as a couple
    • Value
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Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded April 22, 2014

Steve,

We are glad we were able to accommodate you during your short visit. The feedback in your thorough and positive review is greatly appreciated. Thank you for taking the time to write about your experience, and we look forward to seeing you the next time you are in Elk River. We will keep the cookies out for you!

Sincerely,
Cheri Singleton
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

Everything here was outstanding breakfast pool beds cleanliness. Would have gave it 5 stars but always room for improvement. I never give 5 stars out. I would highly recommend staying again. The staff was super friendly all were eager to help us out and the night staff with our late night check in were very nice.

Stayed: March 2014, traveled with friends
Thank Ben K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded April 3, 2014

Ben,

We truly appreciate your kind words and great review. We strive to provide guests with exceptionally clean and comfortable accommodations in a warm and friendly atmosphere, and it is great to hear that you felt that we were successful in meeting those goals. Thank you for staying with us, and we hope to see you again soon.

Sincerely,
Cheri Singleton
Sales Manager

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Reviewed March 22, 2014

This motel is very clean and the staff are very helpful and knowledgeable of the surrounding area and located very well to plenty of restaurants and things to do. We work in this area several times throughout the year and this will definitely be the motel that me and my workers will be using from now on when in the area.

  • Stayed: March 2014
    • Value
    • Location
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Thank allen42367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded April 3, 2014

allen42367,

We are so pleased that you found our location convenient and our staff friendly and helpful! Thank you for your feedback, and we look forward to serving you and your workers whenever you are in the area.

Sincerely,
Cheri Singleton
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

Pretty outdated hotel. Room decoration and furniture needs replacing. Chair had a gross liquid stain. TV was at least 15 years old. It didnt feel quite as comfy as some other chains. I was dissapointed. The front desk mgr was very nice. And no thermostat on the wall? Come on!

Stayed: March 2014, traveled on business
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded March 21, 2014

Robert,

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel during your stay, and we appreciate you taking the time share your experience. Your comments are valued and will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly to speak with me.

Sincerely,
Cheri Singleton
Sales Manager

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Reviewed February 24, 2014

It was our 25th. Hot tub is room was nice. The king bed was new- very comfortable. Hotel did a great job keeping the rambunctious little people at the other end so; wall way traffic was kept to a min.

Room Tip: Hot tub rooms are roomy ask for extra towels.
See more room tips
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Carla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, responded to this reviewResponded March 21, 2014

Carla,

Congratulations on 25 years of marriage! We are so glad that you enjoyed your anniversary celebration at the hotel. We look forward to seeing you again soon.

Sincerely,
Cheri Singleton
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Elk River

Address: 18894 Dodge St NW, Elk River, MN 55330-5708
Phone Number:
Location: United States > Minnesota > Elk River
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Elk River
Price Range: $86 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Elk River 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Elk River Hotel Elk River
Country Inn And Suites By Carlson, Elk River
Country Inn Elk River
Elk River Country Inn

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