We elected to stay with this hotel and got the "Shop and Stay Package-1Bedroom Suite" as we were traveling with our 14 month old, it's nice to have another "area" of the suite for him to have peace and quiet if my husband and I want to watch TV. The room was dated and worn, scraped paint on the walls and the carpet was nasty. The bathroom was covered in peeling wallpaper and didn't have an exhaust fan. We had elected the Shop & Stay package because we wanted to go to the local outlet mall the next day. The Shop and Stay package included (according to the country inn & suites website): “ One $25 Gift Card per room, per night, coupon for Albertville Premium Outlets®, official VIP discount booklet and a Break Bag complete with bottled water, snacks, candy, mall map and more”.
The next day when we went downstairs for the continental breakfast, we were disgusted to find expired yogurt and cheese being offered (we stayed in December, the cheese expired in September), along with some other measly food offerings. After seeing the expired food, we elected to eat at McDonalds instead. When my husband informed the desk staff of the expired food, all we got was a meek little "sorry". When my husband asked about our shop and stay package, the clerk handed my husband a gift card for the outlet mall. "Where's the rest" he asked, referring to our "Break Bag complete with bottled water, snacks, candy, mall map and more". "I've never heard of that" said the desk clerk
We left and will never stay at another Country Inn & Suites
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- Also Known As:
- Country Inn & Suites By Carlson, Elk River Hotel Elk River
- Country Inn And Suites By Carlson, Elk River
- Country Inn Elk River
- Elk River Country Inn